With message templates, you can save time by sending custom replies to your guests, without typing the same thing over and over again. After you set up your templates, all you need to do is select the one you want and press send.
You can send your custom templates on both the Extranet and on the Pulse app.
To make things even easier, you can also personalize your templates on the Extranet by adding placeholders for your guest’s name, check-in time, property name, and more. Just add the placeholder to the message and it will update automatically for each reservation. The Message Preview function on the Create New Template page will help you visualize what the final message will look like.
To create new templates or update existing ones:
- Log on to the Extranet and click on the Property tab.
- Click on Messaging Preferences, then scroll down until you find a section called Your Templates.