What are "automatic replies" for guest messages?

Automatic replies are standard replies that can be set up to answer the most common guest questions. This can save you time and create better experiences for guests.

Automatic replies can currently be set up for guest requests about parking, check-in and check-out, and bed types (double or twin).

You’re always in control of this though, because you can manage and change your auto-reply settings in Messaging Preferences, under the Property tab on your Extranet.

When a request is processed using automatic replies, the guest receives an email or a message on the Booking Assistant chat interface confirming whether it's approved, rejected or subject to availability.

Under Messaging Preferences, you can also decide to receive email notifications for auto-reply requests.

You can also check which messages have been automatically answered on your Extranet or on the Pulse app.

Find out more about the Booking Assistant.

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