Managing guest reservations
As soon as you set your property to open/bookable on the Extranet, potential guests can start making reservations with you. To keep your occupancy up and plan ahead effectively, it’s important to stay on top of your bookings.
In this article
Receiving a reservation
It’s key to load your availability in our system so potential guests can see when they can stay at your property. When a guest books your property, we confirm their reservation by email, and you’ll get an email and notification on the Pulse app. Remember, you won’t be able to reject their reservation.
The availability of that room or unit will then be automatically updated in our system and will no longer be visible on our platform.
Keeping track of reservations
To effectively plan for the guests you can expect at your property, it’s possible to see an overview of all your bookings. Find them under the Extranet’s Reservations tab or on the Pulse app.
You can also keep track of bookings by setting up alerts on the Extranet or Pulse.
-
Your First Steps with Booking.com
-
- Creating house rules
- Setting up check-in and check-out times
- Reporting guest misconduct
- New partner restrictions: Credit cards and prepayments
- Setting up the key collection feature
- How do I set up policies and payment methods before accepting reservations?
- Reviewing information about reservations made at your property
- Managing guest reservations
- Sharing check-in information with guests