As part of your agreement with Booking.com, you’ll pay commission on every booking made through the website by guests who completed their stay at your property.*
You can view how much commission is due (or has been paid) for each reservation by following these steps:
- Click on the Finance tab on the Extranet and select Reservation Statements.
- Click on Period to see all the reservation details that have been included in your invoice and how much commission you need to pay.
- You can also download an XLS or CSX version of your invoice, and you can also print the page.
Note: *We’re currently in the process of rolling out a modification to how we charge commission. Depending on your location, we've started to charge/will soon start to charge commission on non-refundable reservations where guests are charged a cancellation fee.
This is not an amendment to the agreement with Booking.com (see sections 2.3.2 and 4.4.8 of the General Delivery Terms), but rather a change in the current procedures.
Keep an eye on your Extranet inbox for additional details.