IMPORTANT: Whenever you charge guests for non-refundable or partially refundable no-shows or cancellations, you need to pay commission on those fees.
Commission doesn't apply when you decide to waive cancellation fees, correctly mark the guest as a no-show, or mark a credit card as invalid because you couldn't charge a guest.
If a guest doesn’t show up for their booking and you choose to waive the fee, it’s important to mark the reservation as a no-show so you don’t get charged commission.
Marking a no-show on the Extranet is easy. Just follow these steps:
- Click the Reservations tab on the Extranet and select the reservation number.
- Click Mark as no-show on the right-hand side of the page. This will be saved as a cancellation.
- You and the guest will receive a confirmation email.
The Mark as no-show button is available for 48 hours, starting at midnight of one day after check-in date, then up to 48 hours (2 business days) after the check-out date.
Tip: You can also quickly mark as no-show on the Pulse app.