It’s easy to let us know about a no-show, either on the Extranet or in the Pulse app. Just take a look at the steps below:
- Click on the Reservations tab on the Extranet and select the number of a specific reservation.
- Click Mark as a no-show on the right-hand side of the page. This will be saved as a cancellation.
- You and the guest will receive a confirmation email.
You can also go to the Bookings tab in the Pulse app, click on a specific reservation, and click Mark as a no-show.
The Mark as a no-show button is available for 48 hours, starting at midnight after the confirmed check-in date.
You should always let us know about any no-shows so you’re not charged commission for these bookings.