If a guest doesn’t arrive for their booking, it’s important to mark the reservation as a no-show so you don’t pay commission.
It’s easy to mark a reservation as a no-show on the Extranet. Just take a look at the steps below:
- Click on the Reservations tab on the Extranet and select the number of a specific reservation.
- Click Mark as a no-show on the right-hand side of the page. This will be saved as a cancellation.
- You and the guest will receive a confirmation email.
The Mark as a no-show button is available for 48 hours, starting at midnight after the confirmed check-in date.
Important: You should always let us know about any no-shows so you’re not charged commission for these bookings.
Tip: You can also quickly mark a no-show on the Pulse app.