How can I get in touch with a guest?

If you need to get in touch with a guest, you can do this through the Reservations tab on the Extranet. Just follow these steps:

1.You can select date filters to help you find the booking.

2. Click on the reservation number for a specific reservation, and you’ll be able to write a message under Guest communication.

3. Click Send to guest when you’re done.

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Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Connect inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.