If you need to get in touch with a guest, you can do this through the Reservations tab on the Extranet. Just follow these steps:
1.You can select date filters to help you find the booking.
2. Click on the name or reservation number for a specific reservation, and you’ll be able to write a message under Guest communication.
3. Click Send to guest when you’re done.
About Booking.com Partner Help
Booking.com Partner Help has been designed with partners like you in mind. Here you’ll find articles that show you how to add a property to our website, tutorials about all the useful tools on our Extranet, and lots of info on new features and products that can help you manage and grow your business.
Can't find what you're looking for?
You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.