Can I respond to a guest review?

You have the option to respond to all reviews that contain comments. This is a chance to interact with your guests in a positive way and attract new customers. All responses are shown on your page, right below the review.

In the case of a negative review, take the chance to turn it into something positive. How you respond to a negative review says more about your property than the negative review itself. Look for potential opportunities to improve the experience at your property for future guests.

If you want to speak to the Booking.com team about a review, send us a message through your inbox and select Reviews as the subject.

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