Can I request for a review to be removed?

We know that customers find reviews very useful when browsing online. As a result, we only remove reviews in certain situations:

- In the case of no-shows, cancellations and overbookings (when the guest has been relocated as a result).

- When the review includes abusive language, swearing, discriminatory remarks, language that targets a staff member negatively, or personal political, religious and ethical viewpoints.

- When the review promotes illegal activities.

- If it includes contact details like phone numbers and addresses.

- If we suspect that a review isn’t genuine and may be used to target a competitor, we will remove it completely.

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