Can I cancel a reservation?

No, you can’t cancel a reservation. When a guest makes a booking, their reservation is confirmed immediately.

If a guest contacts you to cancel their booking, you can recommend they do this through their confirmation email or Booking.com profile. Guests can find this link on their confirmation.

Overbooking:

For help on what to do when you have an overbooking, please contact the Customer Service Team.

No-show:

If the guest didn't show up, mark the reservation as a No-show in the Reservations tab on the Extranet.

Invalid credit card:

For information on what to do when the guest has an invalid credit card, please contact the Customer Service Team.

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