Setting up a Non-Refundable Rate
With a Non-Refundable Rate, guests pay the full price if they cancel, make changes, or no-show. Adding a Non-Refundable Rate to your property can reduce cancellations and help you secure guaranteed payment for reservations.
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Setting up a Non-Refundable Rate
You need to have set up a Non-Refundable cancellation policy before you can set up your Non-Refundable Rate. Do so by following these steps:
- Log in to the Extranet
- Click the Property tab, then Policies
- In the Cancellation and prepayment policies section, click Create a new cancellation policy
- Select your cancellation preferences and specify your conditions, then click Save
Then follow the steps in the next section to add your Non-Refundable Rate. The new rate will appear in your Calendar. If you use a Channel Manager, your provider may require you to take additional steps to map your new rate plan.
You can remove the Non-Refundable cancellation policy by selecting Delete in the same property settings.
Setting up a Non-Refundable Rate for the first time
If you’ve never set up a Non-Refundable Rate for your property, first set up a Non-Refundable cancellation policy, then follow these steps to set up your Non-Refundable Rate:
- Log in to the Extranet
- Click the Rates & Availability tab, then Rate Plans
- Click Add a new rate plan
- Under Non-refundable, click Add rate plan
- A short list of questions will appear to guide you through the set-up – select the answers that best match your property’s needs
- Click Review to check your answers, then click Activate rate plan to finalize the new Non-Refundable Rate
- Depending on how you answer the questions, you may see additional messages that will guide you through any extra steps
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Your Rates & Availability
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- Setting up derived pricing
- Setting up deals and discounts
- Adding and editing meal plan info
- Setting up a Non-Refundable Rate
- Setting up a new rate plan
- Setting up standard children rates
- Setting up Mobile Rates
- Creating meal plan packages for ryokans
- Adding or updating an existing policy to Flexible – 1 Day
- Activating the Limited-time Deal
- Setting up Early Booker and Last-Minute Deals
- Setting up Weekly Rate Plans
- Setting up Country Rates
- How to use the Genius free breakfast promotion
- Setting up a Basic Deal
- Changing dates for non-refundable bookings
- Setting up Flash Deals
- Setting up flexible children rates
- Setting up US State Rates
- Understanding the Getaway Deal for partners
- Setting up Monthly Rate Plans
- Understanding long-stay policies
- Setting up an Early Booker Rate Plan
- Setting up Early 2024 Deals
- Using your availability, rate plans, and policies to increase bookings
- Everything you need to know about the New Property Deal
- Setting up value adds
- Understanding Booking Sponsored Benefit
- Late Escape Deal
- Super Saver Deal in the US: FAQ