How do I contact

We’re always here to help you with any questions that come up – through a variety of communication channels. Follow the steps below to get the answers you need.

Take a look at our Help Center

We created this Help Center with you and your questions in mind. Our articles cover the topics most relevant to partners. And we’re constantly updating this based on your needs.

Tip: Search by using keywords or look out for related articles that appear on the right side of any article page.

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Send a note

Do you have a specific question about your Extranet, reservations, or any of our products and services?

Contact us by sending a message using your Extranet Inbox, and we’ll aim to get back to you within 24 hours. Solve your question faster by using the right subject in your message.

Go to your Extranet


Have an urgent question and need to call us? Call the dedicated phone number* found in your Extranet Inbox. For questions about reservations, press "1" to reach the customer service team. For other issues, follow the voice prompts to get in touch with the right department.

If you can’t log in to your Extranet, contact one of our teams to help you with this.

English-speaking lines are available 24 hours a day, and other languages are available Monday through Friday.


Have a specific financial question?

Call the dedicated finance phone number* found in the Financial Overview section of the Finance tab on your Extranet. Note that our finance team is available during business hours, Monday to Friday only.

*These phone lines are available to current partners of only, which is why we share them privately. Make sure you write these numbers down or save them to your own phone.

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