How do I contact

We’re always here to help you with any questions that come up – through a variety of communication channels. Follow the steps below to get the answers you need.

Get help from fellow partners

The Partner Forum is a dedicated space for you to reach out to other partners, ask for advice, and get tips that can grow your business.

Join the Partner Forum

Note that the Forum is currently only available in English.


Take a look at our Help Center

We created this Help Center with you and your questions in mind. Our articles cover the topics most relevant to partners. And we’re constantly updating this based on your feedback.

Tip: Search by using keywords or look out for related articles that appear on the right side of any article page.

Send a note

Do you have a specific question about your Extranet, reservations, Pulse app, or any of our other products?

Contact us by sending a message using your Extranet Inbox tab, or send a note with the Pulse app by selecting Contact support under the More tab. We’ll aim to get back to you within 24 hours. Solve your question faster by using the right subject in your message.

Go to your Extranet Download Pulse


If you have an urgent question, you can call the dedicated phone number* found in your Extranet Inbox tab. Follow the voice prompts to get in touch with the right department.

For more general info, you can contact one of our main lines for help.

Got a specific financial question?

Call the dedicated finance phone number* found in the Financial Overview section of the Finance tab on your Extranet. Note that our finance team is available during business hours, Monday to Friday only.

*These phone lines are available to current partners of only, which is why we share them privately. 




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