It's important to let us know about any cancellation requests you receive. That way you won't get charged commission for these bookings.
If a guest wants to cancel a reservation, it's easy to take care of this on the Extranet. Just follow these steps:
- Go to the Reservations tab.
- Click the guest's name or reservation number.
- Select Request to cancel on the right-hand side of the page.
- Both you and the guest will get an email confirming the cancellation.
Important: A guest's cancellation request must be received at least 48 hours before their check-in date.