It’s important to let us know about any cancellation requests you get from guests. That way you won't get charged commission for these bookings.
If a guest wants to cancel a reservation, it’s easy to for you to request this on the Extranet. Just follow these steps:
- Go to the Reservations tab.
- Click on the relevant guest name or reservation number.
- Select Request to cancel on the right-hand side of the page.
- Both you and the guest will receive an email confirming the reservation's cancellation.
Important: Requests for cancellations from guests have to be received at least 48 hours before the guest's check-in date.