what I do not like about booking .com review system is that you cannot review guests. Its seems totally unfair that if a guests leaves a rubbish review which you consider not valid all you can do is comment and barely defend yourself? We have had some really nasty and unpleasant guests over the years that we would not recommend ever. Airbnb allows you to rate and review guests and you can at least then decide if you want them at your property? Its hit or miss with boking and you never know who is going to arrive at your place. Myaverage never gets above 8.3 as our property is different and very few guests ever read what they are going to be staying in so we go from 5's to 10's all the time its ridiculous. We all pay booking a huge commission fee and the review system really needs to be changed.