Last year our new property Alberts View won a guest review award....we were delighted.....however we never got our physical award. I rung and asked for it to be sent out again and was told that this wasn't possible.
Apparently because we list only our road without the house number for security reasons on booking.com,only giving the full address to guests who have paid their deposit,this is why the award was never delivered.
This year we now have two properties listed,both have just won awards and I am worried that the same will happen again.
I have rung my local support team and left a message in the hope that the awards team will ring me back to confirm the full addresses of the properties.