Is ground coffee a must these days?

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74 comments

  • Avatar
    David

    Booking.com allowing guest to rate coffee is a joke we are not coffee shops, will they be allowing guest to rate toilet paper next?? Budget style accommodation can only work on the money they receive from guest -15% but some still expect 5* everything.

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    Info

    Supplying coffee is entirely up to the host - whether they do or don't is their prerogative.  To start rating coffee is ridiculous as it is highly subjective!  If a guest makes a coffee or chooses a coffee they don't then enjoy, why does the 'host' get penalised?  We give 3 choices of coffee (including ground) in our basic rooms, but in many cases guests don't know how to use the ground coffee & plunger.  We have a Nespresso coffee maker in the luxury rooms. But ideally we want guests to go into town, support the local cafes, and leave it to the coffee experts to provide the right coffee.

     

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    Craigmoniecottage

    Is quality coffee necessary - don't know but I do think quality coffee is appreciated by guests. I used to use good quality ground coffee which I ground myself - bean to cup and used a pour over. However, there was always waste at the end of breakfast  (what I consider to be good may not be good to another guest) so I decided to invest in Nespresso Machines for breakfast and although per cup it is more expensive there is absolutely no waste - so you have to weigh both up against each other.  Guests really enjoy their coffee in the morning especially our overseas visitors.  I have also installed the Nespresso Machines in our guest bedrooms.   We still have the kettle and instant selections including the instant coffee and I would say that the instant is still what guests in bedrooms seem to go for. Perhaps they are scared of using the machines I don't know. I don't put hot chocolate into rooms but guests can have this at breakfast -it is more popular with our overseas visitors.

    Couldn't agree more with Dave It would seem that Booking.Com have lost the Plot and in trying to be all things to all men and experts in everything except the Accommodation Market. If they focussed more on that and not being 'failed caterers etc' we might not need this platform

  • I always have a welcome pack  free of charge of sachet coffees, teas, sugar, packet of ground coffee for the coffee maker.  Bread, butter, milk, boiled sweets & fresh fruits. I feel good to welcome my guests with these offers as they arrived and on special occasion a bottle of wine or bubbly.  Whether they appreciate it or not , I feel great & contented. Genies Boutique Apartments

  • Avatar
    monet208

    At the end of the day it comes down to cost as well as service and it is nti an essential requirement from Visit England in the UK

    We cannot do this due to so many cut price hotels locally who are much higher up the lists because they take more booking despite having worse review scores too ! which forces us to put our prices down

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    David

    Like anything it's a matter of personal taste but where does the individual item of reviewing end.

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    michael beeston

    Good morning "M"..I have had enough talk of coffee this morning so am having a cup of English tea !!haha..and thanks for the offer.I used to live in Cyprus when I was working in Saudi Arabia and would take the children there during Summer and holidays.....it was wonderful and of course the Arabs love their coffee as well.....About 10 years ago Rita and I OWNED a small coffee shop in Surfers Paradise Queensland and had 10 or 12 different coffees for the clients BUT seriously I could hardly taste the difference between them especially when people asked for Milk or Late added to the coffee, or even worse vanilla or hazel wood flavors were added, we are all so different in our tastes......MY coffee is always ONLY BLACK.Lovely talking to everybody.................

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    Darrwood

    I don't quite agree. Why make it so complicated.

    Yes, we provide Ground Coffee and it is greatly appreciated  by most Guests.

    We bought a "Isomat" Coffee machine which works for years and years. We do no longer use the attached "Foamer, Steaming nozzle" as it is too slow. We bought a "Nespresso" Foamer ( To make the milk foam)  which is fast and convenient and can be bought separately for R 1000.00 at an Espresso shop...

    It is much  more personal making an individual Cappuccino than having a big pot of Filter Coffee which ends up being wasted.

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    Info

    We offer self catering apartments & have coffee machines in the apartments. To be honest these are more trouble than what they are worth. Currently have three in the office for repairs, mainly due to the guests buying the incorrect pods. We will be replacing with coffee plungers.

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    Gina

    We have a self-catering unit and the guests can make their own coffee. To be rated for coffee the guest make themselves  is a joke.

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    michael beeston

    Morning Leandri..............Come to Australia and taste some awsum  AUSSIE coffee and of course the awsum summer weather.....hahaha...Michael.

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    michael beeston

    haha  Mornming M. its  7 am in the morning in Surfers Paradise and Rita and I have just finished our second lovely coffee and off to work......................its coming into Xmas and we are busy busy....have a lovely day...Michael.

     

    David.not sure about the Nescafe Instant !!!!

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    michael beeston

    haha thanks David..but you know I grew up on Nescafe instant in Australia.......in the old days we did not have a coffee culture like today.....................amazing..My mother and father would NEVER go to a smart coffee ship,...Dad used to say.."what a waste of money".My daughter works in the City (Sydney) and buys 2/3 coffees a day from  the local barrister Cafe   ( $10.00 EVERY DAY !!!!)

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    michael beeston

    enough money to buy a ticket to Greece to try  some real coffee. !! haha and stay at M's.

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    michael beeston

    Hi "M".my daughter is a travel writer and goes to Africa so many times.she absolutely LOVES African coffee ( all types) and brings me home many different varieties....cool as .Michael.

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    michael beeston

    David..I agree, we get a 9.5 for coffee.One word RIDICULOUS !!!!!...Toilet paper next ..maybe a 6 Haha.or less.

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    michael beeston

    David....absolutely agree,guests  expectations are sometimes a MILE High!!!..we try BUT cant keep everybody happy all the time.

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    pibomarco

    You can not compare a coffee to a sausage or bacon. Coffee has a different status generally looking. I don't drink coffee though but I do understand why is "important". 

    Beside some guests, lots of hosts are ignorant too, because they only see things from their perspective and have 101 excuses. Perhaps these ratings are ment mostly for them to open their eyes.

    Like Hotel Hell seasons with Gordon Ramsey - great show. 


  • Avatar
    fluff

    David & pibomarco

    As I said above, if you are charging for something it should be of good quality (coffee).

    If you are giving it free it's up to you choose the standard. What I said earlier is that guests get the two mixed up, rating our coffee generally on the free stuff.

    Then, from a guests point of view, they rarely see these things as freebies, rather as included-in-the-price. Between user-speak and provider speak there is a great divide bordered by broad grey areas.

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    pibomarco

    My personal opinion is that it really doesn't matter if it is for a charge or a freebei. It's in your offer so you can expect it to be reviewed by some guests. Maybe you'll get a negative review if your freebies will consist (accidently) of old cookies or fruit that is not fresh. There is no excuse for it even if it's a freebei.

    The point is that It doesn't affect your overall rating, it is not visible to the potential future guests (unles if it is rated as very good/excellent, I beleive you get a logo in the description). So why being buthurt about it? You are aware that you offer only nescafe satchets, so it's logical that you can receive lower (only visible to you) score comparing to "for example" M Adamopoul who gives an extra effort to prepeare a nice greek coffee. :)

    And why is coffee so important that BDC decided that deserves a separate category? Well there must be a very good reason for that. Google it up do some research.


      
     

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    michael beeston

    a few pics of Rita and I..this is what we look like.............take care everyone..Michael.

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    Lesley

    My business has been open 10 years, from the beginning we put French Presseson the hospitality trays in each bed room in the bedrooms, we have our coffee packed (Coffee Care of Skipton) in sealed sachets with the right amount of coffee for each cafeteria.

    Both Caffinated and decaffinated, personally I won't use Nespresso due to to recycling issues. For Breakfast we do also  offer Hot Chocolate and like other contributers use a Hot milk machine 

    We have Dometic silent fridges in the bedrooms which also doubles as a mini bar but keeps Mild at the correct temperature.

    Lesley 

    www.no43.org.uk

     

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    Boschdal

    We get travellers complaining about no "ground coffee" and they put this under REVIEWS! So we just put the Ground Coffee there as it is not so expensive as a bad review.

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    Southerncross

    Well, is this really a question one should spend time on?

    Of course ground coffee is a must - to me and most of the people plus guests I do know. BUT rating it´s taste is an absolute waste of time because expectations, taste and knowledge is on 1 Mill. different levels. One day for example we had a guest complaining that it took (for his expectation and knowledge) our super-professional coffee-machine too long to produce his Espresso. He was completely clueless that this machine first grinds the needed portion of beans for his beverage-choice and then brews !  Brewing means not "shooting" lukewarm-water through some beans ...

    So for us that means just try to offer (as you would also do with tea coming in the choice of black, green, roibos, fruit, herbal ... with or without milk etc etc) different choices - instant sachets AND ground-coffee.

    Don`t you guys have anything more important to discuss? I do ....

  • I always have a welcome pack  free of charge of sachet coffees, teas, sugar, packet of ground coffee for the coffee maker.  Bread, butter, milk, boiled sweets & fresh fruits. I feel good to welcome my guests with these offers as they arrived and on special occasion a bottle of wine or bubbly.  Whether they appreciate it or not , I feel great & contented. Genies Boutique Apartments

  • Avatar
    Jennifer Nimmo

    We dont drink instant coffee ourselves at home, so we don’t like to serve it to our guests in our B&B. We offer freshly made coffees, leaf teas and cold pressed juice for breakfast beverage options. In the room we provide coffee satchets, tea bags/ herbal teabags and hot chocolate sachets as we don’t have room service. However if a guest particularly wanted a “real” coffee we would happily make it for them.

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    Coolspratt

    On our Hospitality Tray in our Guest Rooms we always offer biscuits,  tea,  coffee,  hot chocolate,  and now we are putting Ground Coffee on the Tray,  Plus Mineral Waters.

    Being Five Stars and Gold Award we have to offer our Guests the Best !!!

    Mike @ Newark Lodge Guest House

  • Avatar
    fluff

    Capsule coffee has come a very long way since the early days. If you're only serving a small quantity then this is a good quality serve.

    If a higher quantity then a proper ground coffee machine is in order. I used to live near a local coffee company who did all their own bean blending and roasting, aroma in the area was glorious.

    SA is deffo on the list of to-dos.

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    Homestay in Cairns

    I offer plunger coffee (easy to make but fresh coffee), sachet coffees, quality instant coffee and a list of different teas (black tea, Green tea, white tea, different herbal teas )and hot chocolate.

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    Sara Jarvis

    NESSPRESSO are now making recyclable pods for their machines.

     

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