Does anyone else feel that the rating system is unfair?
Guests are asked to rate out of 4 options, "Good" being 3 and "Excellent" being 4... Then this is translated into a figure out of 10.. so 3 out of 4 (Good) becomes 7.5 out of 10. Had the guest been asked to mark out of 10 would they have chosen 7.5 for "Good"?.. I'm not sure they would.. this then pulls down your score.. I think it's unfair to translate in this way and not sure why the scoring and rating numbers don't match?...
Secondly "Value for Money" is very tricky, if you receive 4 (10) consistently for this then surely your prices are too low?..