I have a little B&B and i do get quite a lot of 10 ratings when it comes to location, staff, cleanliness and value for money. The reason for getting 10 ratings is surley that I am very friendly with my guests and I do go the extra mile for them even sometimes with difficult guests.
The only way to improve my facilites and comfortness without any doubt asking the guests.
I would like to introduce a feedback card but I am stuck with the questions to ask the guests! Would anyone help me what questions to ask in order to improve my facilities and comfortness?
Thank you in advance