What do you use the Fine Print for?

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  • Dear Leandri,

    Well, finally we got to discuss your obsession with the Fine Print section :)

    I use it to include only the following criteria:

    I prefer having less information there because as you already know, they don't even read this little!

    Try not to put anything there that can be found in the BDC partner's agreement. You have some pretty nice clauses there.

    I would make a printed version of your rules, posted right at the entry to the resort. That would be the best notification, which surely will have 80% more chance of being read.

    Best regards,

    Zsolt - www.thuild.com

  • Avatar
    Asad Chaudary

    I prefer to keep the fine print short. But I'm wondering if it's possible to post a link to a URL to say your property web-page which has the full Ts & Cs?

    If BDC are unlikely to allow linking to external sites on your property listing, which I'm guessing they do, then there shouldn't be anything preventing you from sending the link in a message correspondence to guests. 


  • Avatar
    Leandri Klopper

    Hi Zsolt,

    Haha yes, I saw a gap and I took it. 

    Okay I get that they don't always read the fine print. But they are still bound by it. Just because someone didn't read the description doesn't mean that they can break the rule and claim that they didn't read it. That would be like ordering a burger and claiming that you didn't know you had to pay for it. 

    My perception is that the Fine Print is there to protect us, the property. 

    Even if you send them solid terms and conditions via email or pidgeon, they can claim (quite legitimately) that they never received it and therefore they don't accept them. Which means they can break any of the rules etc. 

    So it suprises me that the properties are not filling up the Fine Print with every little term and condition?

    Hope to hear from you again. 

  • Avatar
    Leandri Klopper

    Hi Asad,

    Let me test that for you! 

    I'm currently busy with Booking.com in the sense that I'm questioning what every single tool does and how to use it to its' full potencial. So I'll put a URL to our terms and conditions and submit it, if they reply I will post here again as to what happened. 

    Thanks for the suggestion. Do you also not have a lot of stuff on your Fine print?

    Keep well!

  • Dear Leandri, 

    Yes, you can have that written there, although not sure how much text can fit in there.

    I also put my house rules on paper in every room, they have it in printed form and I see it being used as it's moved around a lot from it's original position and flipped, etc.

    That's my version of fine print.

    Best regards,

    Zsolt - www.thuild.com

  • Avatar
    Leandri Klopper

    Thanks for the insights Zsolt.

    My guests at least sign the indemnity form at the resort, but if then they expected something else I would like to be covered before they arrive you know?

    Anyway, I've now sent a lot of sentences to be added. Am actually expecting that they will phone me to ask what's wrong with me. I'll hear directly from them what we're supposed to use it for. 

    Keep well

  • Avatar
    Leandri Klopper

    Hi all.

    Some feedback. 

    I tried inserting: " the road between Dullstroom and the resort is not in great condition and that's why the guests needs to drive carefully"

    And got shot down: Please note that your 'Fine Print' section is reserved for essential pre-booking information only.

    Here is my question. If my guest books on a policy that allows only 4 hours free cancellation with a full prepayment required, and I add in my Fine Print that payment needs to be in 48 hours after booking,.. will Booking.com assist me in cancelling bookings (without Card details)... I'm just wondering how serious they are taking the Fine Print as a Policy?

    Anyone played with this?

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