We are a villa management handle villas in Bali
We had fake guest on last April, which the guest made reservation with us and 1 week after check out the system cancel booking and i'm not sure why this can did. After double check with booking.com should be honestly i'm not happy with the reason it's not sense!!! And because the guest report charge back to bank and we did send all evidence to our merchant as support also hotel support from booking.com but didn't work. So disappointed!
Is somebody been at this trouble?
Some feedback would be great!