How do I make known we are LBGT (and Straight) friendly

Click here if this post was helpful!
(Don't worry we won't send you anywhere)

Comments

35 comments

  • Dear Dave,

    There is not way to automatically add that as a service in the extranet.

    However, you can ask BDC to include it in your property description or even fine print.

    Best of luck,

    Zsolt - www.thuild.com

  • Avatar
    Tingis2002

    I own and Apartment ``Jarina´´ via booking.com, and am against all kinds of discrimination and bullying.

  • Avatar
    fluff

    Interesting point. We have built up the reputation locally for being welcoming to all but I think you face a catch 22 as far as public proclamation on a booking site is concerned.

    Yes, you would like this particular part of the market to know you are without prejudice and will welcome them as any other. However, this could also work against you as those who are prejudiced would not book your establishment in "fear" of meeting said people.

    If you predominantly want this part of the market then steam ahead. We've found the local reputation sufficient as word gets around far and wide very quickly.

  • Avatar
    Davespiceuk

    Thanks for your comment and sharing your experience Fluff - funnily enough, it wasn't that we wanted to attract LBGT exactly,  its precisely that part of the market (those who are prejudiced - even homophobic)  that we would would prefer to deter booking with us. That would be our main aim in stating we are LGBT and straight friendly. I would not want guests to arrive who are uncomfortable with two men running the establishment.  I guess I am coming from our experience with being on another platform whereby it can be stated clearly, and it seemed to have done both - brought business and no issues. 

  • Avatar
    Laura, Community Manager

    This is an interesting question, Dave. Thanks for this post. How have you set up your description in your listing for the time being?

    We'd love to hear from other community members who might have experience with this!

  • Avatar
    Davespiceuk

    Hi Laura   
    Thanks for your interest in this topic.

    We have not found a way to mention this in our Booking.com listing, which is a bit disappointing.  I have spoken with BDC staff about the listing as it is automatically generated and thus reads quite poor.  It would appear our main feature is that we can store luggage (go figure). We have not found a way to outline our 'LBGT friendly' policy.  I'd be glad of any thoughts.

    My listing is here http://www.booking.com/Share-Ote1WX if you want to take a look.


  • Avatar
    Wightgal

    Oh the arguments I've had with the BDc editors over the years about the way our advert reads!  Had to laugh at your Boasting luggage storage, what planet are the editors on?

    How about incorporating the Rainbow flag in one or more of your photos?

     

  • Avatar
    Wightgal

    Sorry, just went back to 're read your advert, it's as bad as ours used to be!  They write as if English is not even their second language. Who on earth would use the word "fitted" in two consecutive sentences. Just keep submitting your own " copy" to the editors until they succumb !.... It might take a few years, but eventually it won't look to bad😕

  • Avatar
    Ccpddb

    Good question! We were wondering that as well! We have put notices on some of the gay travel sites and have found that it helps, as well in your photos you might add a reference to a gay flag or something like that! Hope I helped! I will follow this hopefully for more ideas!

     

  • Avatar
    Info

    HI Dave,

     

    My brother uses the hashtag #hostswithpride whenever he uses any social media... I wonder if you could use one of your stock photos and add the caption #hostswithpride

    Good luck! Let us know how you went ;)

    Mel

  • Avatar
    Themansion

    I like the rainbow flag idea, even if just a hint towards being LGBT friendly. We are the same, we don't advertise as such and as we get a lot of straight mates travelling together worry if a room should have been twinned and don't like to ask as it may come over wrong.

     

    Ian

  • Avatar
    fluff

    The picture idea seems decent. You can also add an appropriate comment to your main description. You will have to contact BDC to request it. They will most likely decline on the basis of metasearch, keywords, yadda-yadda and you then DEMAND it, stating how important it is to your market.

    You will then get your way.

  • Avatar
    Zoinks

    Your post addresses two things. (1) That you are a gay couple running some form of accommodation. I assume you live in a developed country so why should the fact that you are gay even be an issue? I mean just because two men run an establishment I would not assume that they are gay and in any what matters to me and guests is the service you provide :-)

    (2). Your main point about saying that your place is gay friendly is actually something that I discussed with someone a few weeks ago since I get some gay couples who make it clear as they ask for double beds etc. So I was talking to a friend and I told him maybe If I said that I run a gay or (LGBTI) friendly place I will get more custom from the gay community but his argument was that (a) if you are in a country where there is no homophobia why should you even have to say that you are gay friendly? and (b) You might scare off other guests (who after all make 90 to 95% of the population) from booking with you as you might give the wrong impression. For example putting a rainbow flag outside your place was mentioned. I would not do that (and I am in a country with gay marriage etc) because you will be sending out the signal that you prefer gay customers and the others might feel that they are less welcome. 

  • Avatar
    Zoinks

    And BINGO! An other LGBTQ couple has just checked in - they told me nothing and it is none of my business and frankly it is a non-matter to me. Davespiceuk  if you or others have met prejudice from hosts I would take the matter seriously and first of all report them to booking.com or whatever other agency was involved then escalate the matter. Here it is a criminal offense to discriminate because of gender, race, sexual orientation etc. Basically it is illegal to discriminate against anyone because of something over which s/he has no choice. It's like me deciding that I don't like curly hair and I start discriminating against guests with curly hair. It is stupid and cruel. On the other hand I think that we have the right to discriminate against people because of their behaviour. For example I might want to  forbid smokers from booking. 

  • Avatar
    Davespiceuk

    Thanks for your contribution Joey.  The discussion is about us as Hosts rather than Guests meeting discrimination. As mentioned earlier, its not about advertising to the LGBT community, draping rainbow flags over the property or screaming from the roof ;-) , but gently trying to avoid people who would be uncomfortable in our guesthouse, on arriving realising we are gay. We live in the UK so a progressive country, however that does not mean it is not an issue - it shouldn't be of course, but sadly - it can be. When it has been, I believe we handle it with dignity and gentleness rather than confrontation. Indeed it is usually an under the rader feeling, but picked up all the same.   For clarity, I am not looking to discriminate against or for LBGT people, or make it a feature of the listing, just a note somewhere that we are LBGT and straight friendly as a 'policy' would be appreciated.  You do have the ability to state your property is non smoking of course. 

  • Avatar
    Days Inn Kokopelli

    You can add a photo of a rainbow flag or other LGBTQ image to the photos of your property so guests can see it there.

  • Avatar
    Control40

    Well what I did was just add a flag in my photos,

  • Avatar
    Zoinks

    Your comment about screaming from the rooftops sent my friend  into paroxysms of laughter :-) He told me that you sound just like the gays in my country - funny how the same language is used :-) 

    Once again I am all with you. Sorry that I misunderstood but I had not read all the comments. Since you are from the UK - and since I know the UK pretty well - it depends where you are - whether it is London or the isle of Skye. 

    It's amazing how attitudes differ across the UK. Many years ago while travelling with a male friend (we drove from London to Hadrian's wall) we stopped at one B and B and I asked for a room and the man said ' I only have one room with a double bed sorry' . While I prefer to have my own bed but when I'm dead tired I don't mind sleeping in the same bed as a friend but it showed me how even in the UK there was (as this was some time ago) a lot of prejudice.

  • Avatar
    pibomarco

    Why would they realise that you're gay? :D
    Way back when we started working with BC I remember that I was able to mark our property as gay friendly. Not sure if this feature still available though?  

  • Avatar
    Le Balcon des Jasses

    No no no, everybody welcome, (except small children and pets).....................

    You cannot do this, what about only married people???

    Everybody welcome, from any country any religion, and colour...I love the difference, I learn every day, also from you...

    Now cooking for 6 people...

    Nice evening

    Lucy

  • Avatar
    Foltahouse

    Personally, I can tell by your host picture with the pup that you're gay friendly :)

    You could use a picture of you and your spouse/partner in your description and leave it up to the traveller to put two and two together and if they're paranoid and are concerned that you're a 'couple' then they'll move on.  Other gay folks will probably assume you're a 'couple' and gay-friendly, just as straight couples would assume a mixed gender couple were married/partnered.  

    Although 99% (or more) of traveller's don't care about their host's orientation it is important to know that where you're staying on a hard-earned vacation the hosts aren't going to be critical.  It is a valid point regardless of how accepting one perceives the world around them to be.

  • Avatar
    Davespiceuk

    So just an update - I did write to BDC and ask for it to be included in the 'fine print' as a house Policy that we are LBGT and straight friendly, and I share their reply here.
    I rather think they and others are missing my point and motivation (in that what we are wanting to minimise is guests who are 'homophobic' to be uncomfortable), but life is too short to stuff a mushroom, and I will work out something on BDC to pass the subtle message. On another platform, its very easy to mention that we are gay hosts and it seems to have worked in our  and out guests favour.

    Dear partner,
    Thank you for contacting us. 
    We are glad to hear your are openly welcoming guests of all types! 
    However, this type of information is not generally something we list in the "fine print" section according to our content policies. If anything, this area is used to inform which guests may not be permitted to stay, or any rules relating to who can stay, when the restriction is supported by local/national law. 
    If there are no specific limitations, the expectation is that everyone is welcome. :-)
    If you have any questions, please let us know. 
    Thank you for working with Booking.com.

  • Avatar
    Leandri Klopper

    Hi Forum!

    What a great read, I thoroughly enjoyed this thread. 

    Davespiceuk , I think you've received some great insight here. My favorite one was the adding a photo that will subtly indicate that you are welcoming to everyone. Perhaps you can add somewhere that you and your partner welcome everyone, so that all sorts will be comfortable and be (as you would like them to be) in the Know. 

    I've also felt the cold slap of receiving a logical reason from Booking.com as to why I can't add certain things to my fine print. I used to be an enthusiastic advocate for putting things in the Fine Print when there is no place in the Extranet. Only to learn that they are quite strict on what you say there. 

    I must let you know that I've found new energy from this post to keep trying to add those things that I was unable to shove onto the Fine print. When you have a vision, then you keep trying to reach it. My guests will be informed that there are potholes leading up to the resort before they book, even if I have to photograph the potholes and add the photos my page! (Haha I won't really do that, but I hope my spark has been carried over...)

    Thanks again for the good read everyone! Keep well. 

  • Avatar
    Zoinks

    Davespiceuk you said that everyone is welcome whatever race, religion etc. I don't want to be pedantic but this is an issue which I feel strongly about and if there are French and American people here they may understand what I'm trying to say a bit more. I would never discriminate against anyone because of something over which they have no choice, like skin colour. But ideas and beliefs are choices. I come from a Christian background (like I suppose many people here), but religion does not play a part in my life. I value the secular society we have managed to build in Europe. I've already written about them but I had two Muslim guests who decided to take down all the pictures in their room. At first I was flabbergasted but then I remembered the Muslim teachings about Haram and forbidding the depiction of living things. To be honest it was not that big an issue to put all the frames back up but it was annoying at not the usual shallow level. 

  • Avatar
    pibomarco

    "But ideas and beliefs are choices.." Not necessarily if someone was "brainwashed" since they were born. The choice/belief can basicly be implemented into a person. :)

  • Avatar
    Zoinks

    pibomarco Yes, you are right about some religious beliefs not being strictly speaking ' choices'. I think I am going to stray from BDC topics but this is a fave topic of mine. We are usually indoctrinated into a belief system when we are very young (you called it brainwashing). Research shows that when we are very young we believe anything a figure whom we see as an authority (basically any grown up), tells us. This is a mechanism Evolution has equipped us with and it serves us very well most of the time. So if an adult tells a very young child ' there are crocodiles in that river and they will eat you if you go in the water', the child will not have to discover the truth (and die) by experimenting. 

    Re private messaging what I wanted to tell you can be said here I suppose - Please google booking.com + genius and when you have the time go through a  dozen or so articles. 

  • Avatar
    Zoinks

    Davespiceuk - I feel the frustration at such a reply on your behalf! I feel that most of these answers are just standard templates. I asked them to include that I have AC and if there was not enough space to leave out  saying that I have a seating area as guests in a hot country are more interested in AC rather than having somewhere to sit in the room. 

    If this is important to you I suggest that you keep pestering them.

  • Avatar
    pibomarco

    I'm done with the internet/google articles and all the BS information out there. That is why the flat earth community is getting bigger and bigger. :) I rather focus my energy to more productive things. 

  • Avatar
    Le Balcon des Jasses
    Dear Le Balcon des Jasses,
    Just to let you know, your total earnings for the next 30 days will be 32% less than last year.
    We think it's because your rates are now higher for this year. We've found that partners in a similar situation saw an increase in earnings by taking advantage of one of our special deals or promotions...
    Boost your ranking with a limited-time discount

    Kind regards,
    The Booking.com team

     

    HOW CAN BOOKING.COM CALCULATE THIS? I'M FULLY BOOKED EVERY DAY, EVERY ROOM, EVERY YEAR, YES I RICE MY PRICE 10%, AND ITS GOOD FOR ME, AND FOR BOOKING.com, IT JUST MEAN I WAS TO CHEAP BEFORE.....

    Command welcome

    Lucy

  • Avatar
    fluff

    It's just 32% less with BDC.

    Maybe you're now 32% up on direct bookings, HOORAY! 

Add a comment

Please sign in to leave a comment.

Back to top