We recently charged a guest for a no show and the guest disputed it !
Barclays Merchant Services who do our card payments gave her her money back and refused to reverse it when we appealed their decision
All because there was what they called NO EVIDENCE that she had physically signed when she had booked on the website showing she had accepted the T and C's and no proof she had received a confirmation from BC and ourselves stating Cancellation Policy
So whatever you get from BC will not be regarded as evidence however many boxes she ticks on booking!. ( same applies to any other booking site)
This "new" policy will cause many of us serious problems but if a guest fails to turn up we have no choice but to charge
We are now getting guests to reply to our confirmation email that states the Cancellation process and if they do not confirm they have received it we cancel them - so far every one replies
AND WHO WAS IT WHO SAID ITS ONLY BOOKING.COM THAT TAKES THE GUESTS SIDE IN A DISPUTE ???