How to add "No Prepayment is needed, pay on site" as a payment policy

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14 comments

  • Avatar
    M Adamopoulou

    Hi! Seve-S and welcome to the forum.

    Have you edited your payment policy in your  Property tab under Policies?

     

  • Avatar
    Seve S

    Hi! I searched there a bit but didn't find it. I actually don't know what I should change. I see

    Cancellations & Prepayment

    Guest Payment Options

    Cancellation Exceptions

    Additional fees & charges

    And I don't know which to choose and what to change.

    Best Regards: Seve

  • Avatar
    M Adamopoulou

    I would suggest  in Cancellations and Prepayments  select  No Prepayments if thats what you want.

    Try again I am sure you will find it.

  • Avatar
    Seve S

    Hi! I found it. But It seems I can't change it..

    Prepayment

    We facilitate prepayment of the full amount from your guests before arrival – thanks to Payments by Booking.com. For more info on how we facilitate payments for you, click here.

     

    When i press for more information I just get instructions 

    How It Works

    Did booking change their policies ? 

     

    Best Regards: Seve

    And thanks for the kind help i really appreciate that! 

  • Avatar
    M Adamopoulou

    Massive pleasure. What do you mean booking change policy?

     

  • Avatar
    M Adamopoulou

    Sorry I am confused. You said you need no prepayment. Payments by Booking.com is another section, where you choose payment methods.

     

  • Avatar
    Seve S

    Hi! I want to have "no Prepayment is needed" But I can't find the option to change it.

     

    Best Regards: Seve

    Mine is on top. The rest are down. And all have "no prepayment is needed" Which I also want 

  • Avatar
    M Adamopoulou

     Cancellation & Prepayment Policies

    In Policies under this section have you searched?

    Maria

  • Avatar
    Seve S

    Hello! Yeah and I get this option

    Prepayment

    We facilitate prepayment of the full amount from your guests before arrival – thanks to Payments by Booking.com. For more info on how we facilitate payments for you, click here.

    Which I actually can't change anything in :/

    Best Regards: Seve

  • Avatar
    M Adamopoulou

    Cancellation & Prepayment Policies

    Flexible - 7 days

    • The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price if they cancel in the 7 days before arrival. If the guest doesn’t show up they will be charged the total price.
    • We facilitate prepayment of the full amount from your guests before arrival – thanks to Payments by Booking.com. For more info on how we facilitate payments for you, click here.
    •  
    • These are my policies.

      Guest Payment Options

      You're Using Payments by Booking.com.

      That Means:
      1. A customer books a stay at your property.
      2. Booking.com facilitates an online payment for the guest*.
      3. You receive the payment by bank transfer.

      This is my payment policy.

      Do you facilitate payments through booking.com? because if you do booking.com facilitates prepayment of the full amount from your guests before arrival –  so maybe thats why you cannot have no prepayment. Its my thought....

      Maria

       

     

     

     
  • Avatar
    Seve S

    Hello! Sounds like I did a mistake at the beginning then. Is this an easy solution? If not then maybe I should not bother you anymore and let it be like it is. 

     

    Best Regards: Seve 

  • Avatar
    M Adamopoulou

    To tell you the truth I think it’s better not to have ‘no prepayment ‘ policy because you will have many cancellations and no shows. It depends what you prefer.
    Maria

  • Avatar
    Seve S

    Hello! Thank you for the tip. I let it be like it is then.

    I really Really Appreciate the help. This is my first time doing this kind of stuff so I'm kinda lost, But thanks again! 

    Best Regards: Seve

  • Avatar
    M Adamopoulou

    Massive pleasure. Beginning is always difficult after a while things will get easier.
    Have a nice evening.

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