it depend upon how does your guest react into your property i mean like if they are angry then you need to feel there problem so there is always two option whether your guest are happy or they are not happy so you need to understand them and once you fine the good pint then work on at
Hello Renato Delfatti! Thank you for posting in the Community! Currently there is no Guest review system for the partners. As a partner you can respond to a review that a guest has made via your Extranet:
Hi, We are still reciving Reservations despite we have closed Booking 4 Reservations. As always is imposible to contact someone from booking over the Phone
it depend upon how does your guest react into your property i mean like if they are angry then you need to feel there problem so there is always two option whether your guest are happy or they are not happy so you need to understand them and once you fine the good pint then work on at
how do I write a guest review from my site?
Hello Renato Delfatti! Thank you for posting in the Community! Currently there is no Guest review system for the partners. As a partner you can respond to a review that a guest has made via your Extranet:
https://partner.booking.com/en-gb/help/guest-reviews/can-i-respond-guest-review
Best of luck!
Thank you