The main photo is have to something really representative your property and look very attractive. And each time they see this main photo they can easily recognize it for which property.
I don't think you should cancel this booking. As long as we already clearly explain to guest and they have well understand and accept about your hotel condition in written (To be prevent complain afterward).
M Adamopoulou It is really stunning like this every day.
One of our property the view is really fantastic panoramic sea view, which guest always love to enjoy all day/night.
The main photo is have to something really representative your property and look very attractive. And each time they see this main photo they can easily recognize it for which property.
Ofcourse we are working with local business to create a win - win business together.
You can pre-authorise guest credit card to check that card is valid or not. Also you can do full prepayment and non refund policy.
If you can't get resolve from Booking.com customer service team you can ask for guideline in this community. We are happy to share.
I don't think you should cancel this booking. As long as we already clearly explain to guest and they have well understand and accept about your hotel condition in written (To be prevent complain afterward).
Have you check all setup, rate, allotment, policy, invoice?