Booking.com Partner Help
Systems & Tools
Guest Reviews

Guest Reviews

★ How can I respond to a guest review?
How long does a review stay on my page?
Can I request for a review to be removed?
What order to guest reviews appear in?
Can I respond to a guest review?
How is my review score calculated?
Who can leave a review?
How many reviews do I need before my score appears?
What are the Booking.com Guest Review Awards?

About Booking.com Partner Help

Booking.com Partner Help has been designed with partners like you in mind. Here you’ll find articles that show you how to add a property to our website, tutorials about all the useful tools on our Extranet, and lots of info on new features and products that can help you manage and grow your business.

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You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.