Online reservations missing address

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    Salidainn

    In the Booking.com extranet there is a tab called Policies. There you can require and address. If you don't purposely request, BC wont require it. The bigger problem with no address is that Visa & Mastercard both use a system to verify that a Charge is Valid. It is called the AVS or Address Verification System. It uses the Numerical portion of the address and the Zip Code along with the CC number to verify the charge was authorized. If a guest files a dispute for any reason and there is no address, you loose the dispute.

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    Plato

    I insist that on the reservations for "The Cozy Cubbyhole"  B&B there is the address of the booking guest!

    Dr. Renee Bergbauer         ID   1357772

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