Hi there, we have set a damage deposit of £300 to our booking.com listing. We have agreed to collect this by paypal however we have no idea how to facilitate this. We got our first booking last night for an arrival today .. so all been very quick. The email address that is provided with the booking is not a personal one for the guest so we can't request a PayPal payment that way.
Are we suppose to ask the guest for their PayPal details? What if that bounces etc.
Just looking for advice on how we make this charge so we don't lose out and so we can learn for the next one. We currently use another similar booking website and they take the damage deposit and refund the guest assuming we don't make a claim. This is where these sites differ so we need to be sure.
Thank you so much for any help, Eleanor