We are a small property which opened in April this year and we have already received comments and reviews from guests who stayed with us. However, we have also received reviews from guests who stayed ages ago and there's a notification popping up every time we receive a new one and the comments are not posted on top of the old ones but according to the time when the guest stayed in the property.
Since our property is small, we want to keep track on every single comment as to see what could be improved but it is impossible to spot the new rating when it is from a guest who stayed a very long time ago and hasn't posted a comment.
We have seen there's an option on top of the comments where you can filter by "Not replied" and all comments which haven't been replied by us would show up, but that is only helpful when the guest writes something down and not for reviews with only a rating.
I think Booking.com should include an option where you can spot new comments right away or at least have another option to filter them by date (when the comment was posted). Don't you think?
Do you also have that problem and spend ages trying to look for that specific "new" comment?
Another thing is, #Booking please allow us to reply ratings without comments! That would also solve it all with the "Not replied" filter.
Thank you so much!