Calling all Guest Review Award winners!

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160 comentarios

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    M Adamopoulou

    Thanks for your kind remarks...
    Cheers and have a nice weekend...

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    Laura, Community Manager

    To everyone, do you already have a spot picked out for where you'll place your 2018 award?

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    M Adamopoulou

    Of course Laura, from the very first moment.

    My daughter was  an athlete in rythmic gymnastics, has won many golden metals and cups in Greece and in Europe. This is my gold metal so it has to stand out in the best place of the house for everyone to see.

    My best place is on top of my fire place. Nobody can miss it there. 

    Thank you so much....

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    Reservations

    We are delighted to receive an award for our 8.6 score. We look forward to improve our score in 2019.

     

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    Joey

    Good morning all!

    Congrats M!

    Just got an award! So grateful thanks! Working hard this year. Treat all guests as if they are family !

    Just wondering why when I go on my listing to book I do not see an award posted? Wouldn't it be useful to have an award listing on the search listing so customers can see that we got an award?

    Joey

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    Katerinka12

    I am the winner for all my properties!

    Question is... What do we do next? Print the reward and put into frame? I have noticed before when I traveled and from the video as well, hotels put rewards on their desks. Normally it's Booking and TripAdvisor. I guess it's another way to market both Booking and the hosts.

    P. S. My apologies from being away from the forum. I am divided between several countries and will share some news later.

    P.P.S. M Adamopoulou, so meaningful and useful post. I wonder if you learnt from me how to be a "prolific writer" he he

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    David

    3rd year in a row winner.

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    ThemisArgi

    Hi all ,  

     

    We received 9,6 and the badge winner. 

    What the badge winner is ?Which is the criteria to get it ?  Because the last 3 years we have 9.7 and 9.6 but not the winner badger.

     

     

    Themis 

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    Fgabby1

    We, at Gabriel Guesthouse, would like to thank Booking.com for this prestigious award.

    It was our first year of operations and immediately was given the Guest Review Award 2018

    Time to celebrate guys!!!

    Have a very nice weekend everyone.

    Kind regards,

    Mr. Gabriel

     

     

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    Raquel

    Hello Everyone,

    my first time participating here, didnt know this group existed until today that I receive a congratulations message, that I am one of the hosts in 2018 who got score reviews. My flat is only a bit over a year old.

    Its been very hard learning from ZERO, but now I can say that I can manage my flat remotely and finally found a reliable, so far,  cleaning company.

    At present our score is 9,7 and has been quite high most of the time, except for only ONE single review that made it decrease to 9,4.

    Booking.com never replied or wanted to delete a low review, as the guest never read the fine print about the deposit and gave me a 8,5 review and my score went low :(

    Took me a few more months but again is getting close to 10 :)

    Congratulations to every host as I know that it is veeeeryyyy hard to maintain this score and to get new guests, specially in low season.

    Best Regards,

    Raquel

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    ThemisArgi

    Hi Lancarringthon58,

    You can posted Instagram , Twitter I added in Google my business!

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    michael beeston

    CONGRATULATIONS TO EVERYONE.I can feel the excitement in the Forum.Will send a picture next week with where we are going to put the Colorful Reward.

     

    and to our 2 prolific writes (haha) Damn well done.!!!!.Michael.

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    Davespiceuk

    Wow Michael Beeston - that is truly OUTSTANDING - 69 x 10s in a row - Thats AMAZINGLY well done!  Huge congratulations, I know how much work this must cost. You  must be due some extra recognition from BDC! 

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    Marie van Rensburg

    I am pleased to know there are other people out there that are experiencing the same friendliness....I believe it is the way one meets for the first time that will either make people want to return, or stay away;) 

    We were awarded an acknowledgement last year too, but due to the strikes in South Africa, never received the award...I sincerely hope we can receive ours this year!

    Have a blessed evening everyone!

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    Bandara Hotels & Resorts
     
    Davespiceuk What an amazing work you did. Congratulation.
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    Sharonlowdon5

    Thrilled to recieve my award,didn't know they issued them,but it's very nice to be recognised!So Thankyou from a New Zealand host

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    Sarah Golds

    We at Newlands Guest House in Cape Town are also so thrilled to have received the Guest Review Award for 2018 for the second year in a row with a score of 9.5!!  Well done to all other winners too, let's keep up the great work!

     

    I think we can all agree, that it is not an easy job running a guest house (or similar accommodation).  Guests are our number 1 priority.  I interact with my guests by messaging them as soon as they book with us.  I think in this way they know their reservation is secure.  I again contact them a couple of weeks before arrival to make sure their plans are unchanged.  I really think this is one of the reasons why we have had very few 'no shows' and in fact had none over our last holiday season.

     

    Just a couple of my ideas which have helped us here.  Wishing you all a fabulous 2019 with all your wonderful guests!

     

    Sarah G

     

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    Laura, Community Manager

    Congratulations to all of the winners who've just joined the thread :)

    Sarah and Jonathan, thanks for sharing these tips for exceeding guests' expectations, both online (courteous and prompt messaging) and during their stay (chocolate and bubbles, oh my!)

    We love hearing how you did it, so keep the advice coming!  

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    Laura, Community Manager

    Davespiceuk, well done on a phenomenal score! Looking at the advice you gave in this thread about thank you's to guests, it's easy to see why. :)

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    Milinmpatel

    I also received the email with the award. I want to display it on the TV in the lobby. How do i download and display it? thanks.

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    Numi Solomons

    Thanks :) Really pleased to get 9.7 for 2018! All our hard work really pays off.Hoping to improve for 2019, as most of our last reviews have been 10! It gives our guests confidence to know that other people have really enjoyed staying with us and making use of all our amenities.

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    Vincent

    Hello booking.com and booking.com community

     

    We are glad that we have received our award from booking.com for 8,8 score. We are happy and look forward to improving it. 

    Thank you all and wish you a happy start of the year 2019. 

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    M Adamopoulou

    Hi -Journeys-End and welcome to the forum. Very sorry for your struggles. Guests are sometimes hard to please. It’s where we should try to keep calm and try to make them understand that our intentions are to please them and not to dissatisfy them.
    Congratulations for your award and keep the sad things behind. Take care!!!

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    Sarah Golds

    Hi to all at Journey's End.  I can understand how you feel.  We had a similar experience - one shocking review (not on Booking.com but another source).  I was very upset at the time but then came to realise that potential guests look at the overall picture and not one isolated review.  So keep calm and keep up your good work!

     

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    M Adamopoulou

    Hello Sarah-Golds you are absolutely right. Your comment is right to the point and very wise.
    Nice to have you here and happy weekend....

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    Villakiostro

    We are thrilled to say the least to be honoured by this unexpected Guest Review Award from booking.com

    Il Kiostro (Malta) has been in operation as a superior guest villa/farmhouse with pool for less than a year and we are very glad to have chosen booking.com as they have returned so much good business for us as well as guidance and great support.

    We put in a lot of effort to please all our guests by communicating with them often and checking their specific needs before they arrive. We also make triple sure that the house is spotlessly clean. One thing that works wonders are the unique details we leave in the house from decorations to local savouries.  These things cost next to nothing but they make the stay of our guests truly special.  

    I'd love booking.com to start an initiative of members exchange in accommodation free of charge or at a moderately low booking fee.  This will help the members cross promote accommodation listed on this engine on first hand experience basis, they will be able to exchange knowledge and will also be allowed to leave reviews. 

    We truly value this award.  We look forward to continue our business with the most active booking engine!

    Thank you booking.com

    Il Kiostro Farmhouse Rental in MALTA - where the sun shines for more than 300 days a year!

     

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    Leandri Klopper

    Hello Forum!

    Congratulations everyone on their Achievements, I'm completely thrilled and experiencing goosebumps reading your posts in this thread. Hard work pays off, and keeping that up for such a long time is quite and achievement. So extra hands stands and applause for you michael beeston !

    Sarah Golds  - Words to live by, those Keep Calm memes you see everywhere isn't because it's funny. But more because it's True. I admire your spirit and I hope others are influenced by it. 

    John , congrats! I love things that come in threes, here is to wishing you a Forth next year!

    P Jarrett  - 9.9 ! Astounding, well well well done. 

    It's so great reading how proud everyone is to have received these awards. Honestly, it makes all the work you put in feel so much easier. Happy 2019 everyone, may we strive to replace or even better 2018's achievements and hard work. 

    *Massive rounds of applause* 

    3 out of 4 of our properties received awards. The lowest score being 8.5, and the other two properties both having a score of 9.2. I'll be sure to send these lovely rewards that Booking.com designed for us on to the relevant people so as to ensure the people who work hard to maintain those scores, receives the Thanks and Recognition that they deserve. 

    Keep Well!

     

     

     

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    Stephenandrichard

    Dear all as usual some fabulous posts on this forum, i too am delighted to end the previous year on 9.8 for the second year in a row, this will be my 5th year hosting, and i am thoroughly looking forward to another busy year meeting some wonderful people again,and developing my ideas to make guest stays even better.

    Have a great year to all!

    Richard.

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    Leandri Klopper

    Hey Roman - VISIONAPARTMENTS  and Joey ,

    Same here, as far as my memory goes I think Booking.com mentioned something about having to change it with them before the awards get sent. But I'm quite sure we all missed that deadline. It would be good to know.

    Keep well. 

    Stephenandrichard  - wow 5 years with such a high score! I hope they add extra confettie in your award's packaging!

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    Emma Jennings-Frisby

    Our 2018 award was received with gratitude...thank you booking.com - it makes all the hard work worth it.  If the award could feature on our advert, this would be a great bonus. This attracting more clients' to our property.  Thank you again though....you don't have to do this, it's much appreciated. 

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