Calling all Guest Review Award winners!

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160 comentarios

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    M Adamopoulou

    Aaltje-B- Thanks for sharing your amazing life experiences with me. A’dam as Adam what a coincidence... Hosting is sharing and brings us so close... Yes I am the same. It’s wintertime for us here and we are cocooning...
    Mats mouts... meaning 💋

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    M Adamopoulou

    Graceynaawi Enjoy your review award and congratulations. Share with us the special spot of your award....
    Have a nice and joyful day...

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    M Adamopoulou

    -Corinne-Orde So sorry to hear that your review score has been gone down after a bad review.  I like very much the way you handle your bad review.

    Thanks for informing us about how booking.com displays bad review.  This is something I didnt know and of course booking.com deserves Thumbs Up...

    Thanks again and have a nice evening...

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    Aaltje B.

    I talked to one of my guests, Corinne Orde and Michael Beeston and he said for him an 8 would be a top score

    So it would work if BDC gives a guideline for the scores, so people get a better idea. 

    Its confusing. 

    Indeed. A ten is relevant, it could be for a simple hut at the beach at Kaka Point, and for a luxury resort in India and the host have spent different amounts of money to get the result, and the guest may have spent very little or a lot.

    But how the guest experiences the time away, if it does reflect what was in mind before booking, then yes. 

    There are so many aspects to it. 

    When you Michael have the aim to make guests feel like they are the most important person ever created in the world and you offer them a simple but clean place, the guest would still give you a ten. :)

    I have had guests that were not able to do their wash here, they didn't get champagne, they had rain on arrival and during their stay, the wifi refused one day, since it was so cloudy, the possum was making noise in the night, and I still got a 10. 

    So some people are really forgiving natured and others rate you low because the farm was such a long distance to drive to. It's a hard one. That's why we all want happy guests, don't we. :)

     

     

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    M Adamopoulou

    Michael, I think your brother in some way is right... Giving 10 is a miracle.... I agree with 10 mostly if hosts are hospitable and ready to please guests.... In our everyday life there is always something going wrong but what counts more  is how we  manage our struggles so everybody is happy. Who wants to be served by the Queen if champagne is missing???

    Take care my friend...

     

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    M Adamopoulou

    Aaltje B.Thanks. Hope the weekend will great and hopefully storms won’t be so disastrous.... Kings, Queens... I prefer the Knights!!!
    Have a happy day...

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    M Adamopoulou

    Michael I was thinking of you and Rita. Wish you beautiful moments and be careful with the champagne...
    We are awaiting for amazing pictures...
    Bon voyage!!!!

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    Katerinka12

    Peruvian silver champagne, he he! And Brazilian meat :) Wishing you a great journey and please post some pictures!!! Warmest hugs to you and Rita

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    M Adamopoulou

    Wish I was in your  shoes!!!!  Rita and the beast... my favorite....

    Happy traveling....

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    Journeys End

    We are Journey's End Koh Chang in Thailand and this is our 2nd Season so very happy to get an award for 8.8 as others have said our stumbling block is we have only 6 Bungalow and a dormitory boat although not a backpackers place.  3 of the Bungalows are luxury and 3 basic so we also find as they are differently priced and all different many book the cheapest and either want to move and pay a little more or expectations are so high and we are a Homestay with a boat.  Recently just had 2 people stay booked one night then wanted to stay another two nights and pay through booking.  They then wrote two terrible reviews because there was a charge on a kayak, they asked for two beds, which is extra and were given a brand new large bed for which we charge 200 baht.  They then said I had said the bed and kayaks were free, I was not here at the time so spoke on the phone telling them clearly that the kayaks were 100 baht for guests for unlimited time often 3 hours or more. He called me a liar in the review and wrote two reviews.  Marked the staff 2.5 which against all the 10's and 9.6's for the staff looks ridiculous.  We have so many lovely guests and then something like this.  I am in awe of all of you with your warmth and openness nonetheless we won an award and am very grateful to reach this level so early in a new venture with no real experience...thanks to my great staff and Booking generally have been very helpful when my policies were not right and our 1st season we had 78% cancellations.  That has now stopped and it is a much better year!!  I know we should be celebrating such an achievement but presently I am saddened at such a personal attack particularly as the morning they were leaving we let them use the kayaks for free.  Something does not feel right about the whole episode and I did ask Booking to remove one as it was the same stay.  They cannot.

    Again great wishes for all for the coming year and what hard work you all are amazing.

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