• Sonstbbs hizo un comentario,

    ...I came into my breakfast room one morning to find our lovely Chinese guest eating muesli out of her small tea cup using the teaspoon....it was so sweet... The bowls are stacked next to the cerea...

  • Sonstbbs hizo un comentario,

    Hi Mashi, We too suffer from lower reviews for facilities....it is a very ambiguous category I think. Even though I thoroughly detail what guests can expect from their rooms we still get lower rati...

  • Sonstbbs creó una publicación,

    What do you do when you're ill?

    Soooo...Saturday morning I woke up to what felt like a bruised arm...did all the turnarounds that were necessary then notices a red rash from my elbow around my tricep and up to my armpit! Took mys...

  • Sonstbbs hizo un comentario,

    Ouch...not an ideal situation....what about the other reservation?? Do you have any neighbours/friends who run apartments that you could ask to put them into? How long is the reservation for? Try a...

  • Sonstbbs hizo un comentario,

    Greetings! Rather than having an additional fee to pay...(how would they do it? Opt in or out??) Is there a way to just charge more on the room rate for one night bookings or add a 'one night suppl...

  • Sonstbbs hizo un comentario,

    After watching a programme about the behind the scenes look at the world's top hotels I picked up a great tip which I use.... Using an essential oil (I use lavender) and spotting it on say a small ...

  • Sonstbbs hizo un comentario,

    I always send a text message the day before asking what time guests expect to arrive...if by the next morning I have had no response I re-iterate the message through the BDC messaging. Even if gues...

  • Sonstbbs hizo un comentario,

    I get this sometimes and it puzzles me too! And I am here to let people in!! It's frustrating when you've maybe had a good rapport with people and they still leave this rating....it's hard not to b...

  • Sonstbbs creó una publicación,

    Why don't people read the info??

    Hello good people... Not really asking for a solution just having a bit of a rant!!  Our guesthouse only has 6 bookable rooms: On the first floor we have a front facing family room with a sideways ...

  • Sonstbbs hizo un comentario,

    Hi Lincibirinci, I have a similar problem but get round it by having my family room bookable as a basic price for 4 people, 3 people, 2 people. Unfortunately BDC don't seem to factor in my child pr...