• Sonstbbs hizo un comentario,

    Hi Anna, I have rooms that are bookable for either single occupancy or as a double....people don't read...they book the cheaper (single occupancy) then think they can blag it by turning up as a cou...

  • Sonstbbs hizo un comentario,

    Hi Paul, I upgrade all the time and it's really easy : Go into the rates and availability tab at the top Click on adjust rooms to sell Set the dates so you can see the ones you need You will then s...

  • Sonstbbs hizo un comentario,

    I agree about identifying the rooms separately identifying one as the Family Room and the other as a 2 Room Family Suite...works for us. I also add in the description to double check which family s...

  • Sonstbbs hizo un comentario,

    ...I came into my breakfast room one morning to find our lovely Chinese guest eating muesli out of her small tea cup using the teaspoon....it was so sweet... The bowls are stacked next to the cerea...

  • Sonstbbs hizo un comentario,

    Hi Mashi, We too suffer from lower reviews for facilities....it is a very ambiguous category I think. Even though I thoroughly detail what guests can expect from their rooms we still get lower rati...

  • Sonstbbs creó una publicación,

    What do you do when you're ill?

    Soooo...Saturday morning I woke up to what felt like a bruised arm...did all the turnarounds that were necessary then notices a red rash from my elbow around my tricep and up to my armpit! Took mys...

  • Sonstbbs hizo un comentario,

    Ouch...not an ideal situation....what about the other reservation?? Do you have any neighbours/friends who run apartments that you could ask to put them into? How long is the reservation for? Try a...

  • Sonstbbs hizo un comentario,

    Greetings! Rather than having an additional fee to pay...(how would they do it? Opt in or out??) Is there a way to just charge more on the room rate for one night bookings or add a 'one night suppl...

  • Sonstbbs hizo un comentario,

    After watching a programme about the behind the scenes look at the world's top hotels I picked up a great tip which I use.... Using an essential oil (I use lavender) and spotting it on say a small ...

  • Sonstbbs hizo un comentario,

    I always send a text message the day before asking what time guests expect to arrive...if by the next morning I have had no response I re-iterate the message through the BDC messaging. Even if gues...