We have security cameras all over the property, in the office, outside the office that point in all directions. We generally do not have problems. I have had to talk to guests on occasion, mainly contractors that stay here for a few days a week for 6 months or more. In the warm weather, they sit outside and have a few.. when it becomes loud, I walk up to them and kindly remind them they are being too loud and what the rules are, especially when its close to our "Quiet time". When I have to walk up there a second time, this becomes a warning. Usually that does it. However, I have had to go up a 3rd time, if he (was just one out of the entire bunch) cannot control himself then I will do that for him. The guest(s) who feel they do not have to listen the rules, will be told to leave the following day if any drinking was going on (we do not want any drinking and driving) otherwise asked then to leave and will not be allowed back. The one that I had to do this with, figured because I was a woman that I could not do anything about it (We do not have nor need security here) haha he was mistaken. He actually said that " You are a woman, what are you going to do about it"...
Yes we have a strict noise control policy as well. It is fair for all of our guests not to have to hear excessive noise. Quiet time is from 10pm-8am. The guests see this on their registration sheet, and sign underneath.
However some people do not realize they are being too loud. If, as Graham said, people are talking to all hours of the morning, they may have not realized they were being too loud, so I kindly let them know they are being to loud if a guest comes to let us know. Now if the guests were blaring music, laughing (partying) then that is a completely different situation.
Also on this same registration sheet it states, if found smoking in the room there is a $50.00 charge or any damages occur from the guest or visitors of the guest, their card used at time of arrival, will be charged accordingly. We generally do not have to do this. We tell every guest to read before signing. I believe that is the only thing majority of guests read. They will be asked to leave if any of the above occurs with the exception of the noise.. We may have to remind them of the hour it is, If after being told and still it occurs, then they are asked to leave with no refund.
We have had too many guests NOT reading check in check out times and cancellation policy on any of the booking sites. If a guest calls in for reservation, they are told all of this at time of booking.
Where can I post a new question ? I am also a preferred partner, within less than a month of joining.. But now I am reading about the genius program what exactly is that and would it benefit me in the US
Hi,
We have security cameras all over the property, in the office, outside the office that point in all directions. We generally do not have problems. I have had to talk to guests on occasion, mainly contractors that stay here for a few days a week for 6 months or more. In the warm weather, they sit outside and have a few.. when it becomes loud, I walk up to them and kindly remind them they are being too loud and what the rules are, especially when its close to our "Quiet time". When I have to walk up there a second time, this becomes a warning. Usually that does it. However, I have had to go up a 3rd time, if he (was just one out of the entire bunch) cannot control himself then I will do that for him. The guest(s) who feel they do not have to listen the rules, will be told to leave the following day if any drinking was going on (we do not want any drinking and driving) otherwise asked then to leave and will not be allowed back. The one that I had to do this with, figured because I was a woman that I could not do anything about it (We do not have nor need security here) haha he was mistaken. He actually said that " You are a woman, what are you going to do about it"...
Wow Graham Love those pictures, yes your gardener is very brave !! It seems like the fox is like a pet, haha.
Michael Beeston, omg love those amazing views ! Beautiful
pibomarco,
Yes we have a strict noise control policy as well. It is fair for all of our guests not to have to hear excessive noise. Quiet time is from 10pm-8am. The guests see this on their registration sheet, and sign underneath.
However some people do not realize they are being too loud. If, as Graham said, people are talking to all hours of the morning, they may have not realized they were being too loud, so I kindly let them know they are being to loud if a guest comes to let us know. Now if the guests were blaring music, laughing (partying) then that is a completely different situation.
Also on this same registration sheet it states, if found smoking in the room there is a $50.00 charge or any damages occur from the guest or visitors of the guest, their card used at time of arrival, will be charged accordingly. We generally do not have to do this. We tell every guest to read before signing. I believe that is the only thing majority of guests read. They will be asked to leave if any of the above occurs with the exception of the noise.. We may have to remind them of the hour it is, If after being told and still it occurs, then they are asked to leave with no refund.
We have had too many guests NOT reading check in check out times and cancellation policy on any of the booking sites. If a guest calls in for reservation, they are told all of this at time of booking.
Thank you pibomarco !!
You as well M Adamopoulou
Thank you M Adamopoulou :) I will check the genius program out
Hello
Where can I post a new question ? I am also a preferred partner, within less than a month of joining.. But now I am reading about the genius program what exactly is that and would it benefit me in the US
Wow look at them right in the back yard !! Look at the little one in the middle picture.
Anthurium Apartment.
Yes exactly !