16 commentaires

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    Personal touch is the most important. I welcome all of them with a map and explain them in person how to get by in restaurants and cafes plus in buying souvenirs - cheaper. All of them appreciate my local tips and tricks where to buy and where to eat while i am drawing everything on the map. 

    Also each guest gets a souvernir on the check out ;)

    interested to see other answers!

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    Richard Espinoza, CRM

    We always encourage them to talk to us about their country of origin, this always opens the door for a dialog and makes it easy to identify what they are looking for at the destination.


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    About 50% of our guests are from other countries.  While usually 1 person in the party will speak English, we always make an obvious effort to speak slowly and clearly.  We speak 3 languages here and guests usually prefer to communicate in English, since America is where they are on vacation.  We also provide maps and information on things to do in the area to which most people appreciate our efforts.

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    Thanks everyone for sharing such valuable advice. Looking forward to seeing more great suggestions on welcoming international guests. 

    Happy posting! 

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    Hi, I have set up some binders entitled "how does it work at ... property name... ?" I have one in English and one in French. I put the basic info such as my infos (phone #, email) appliances, garbage, internet connection, nearby shops and supermarkets, my recommendations for restaurants, the Saturday market,  before you leave... My guests find it very helpful instead of  having stickers everywhere

    and I have another binder with tourist info, maps, activities by themes, shopping...

    I welcome my guests in person. They like to meet with their host. Being bilingual is a definite asset !

    I have a washer, and I provide laundry soap. Think that international travellers have limited luggage and they will not carry around all kind of cleaning products, paper towel, toilet paper, body soap, shampoo. So finding these products on site is appreciated by the guests.

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    Younes Ouazzani1

    Hello ,  This always opens the door for a dialog , We speak 3 languages and guests prefer English , They like to meet with their host , Being bilingual is a definite asset , Our guest feel like home ,

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    This booking as been grate for me. I started hosting last year September and  so far I have 9 positive reviews. How can improve more than I do? 

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    Blagoje Supic

    I posted a few tips here and this one is really easy to use and create great experience to my international guests. Hope you find it usefull too.
    I have something like a small school blackboard. Prior guest arrival I write something as "welcome to my city" on language where the guest comes (google translate works just fine). I also draw the symbol of the city or the country where they come from. For example, if guests arrive from Paris I draw the Eiffel Tower, if guests are from New Zealand kiwi bird draw:). Guests are really happy and impressed with the attention. Try it and see:)!

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    From the moment the guest sends us their reservation, we make sure that we ask them if they have any special request. 

    Secondly, we ask them about their arrival time to assist us plan their check in. During the check in, one staff is assigned to a particular guest / group of guests to after them during their stay. 

    We usually have city maps (Kampala) as well as those for our country (Uganda). On the city maps, we highlighted the top 10 things guests can do and visit in one day for instance; visiting the city attractions, coffee shops, birding watching, and visit to the chimpanzee sanctuary and the Wildlife Education centre. When it comes to shopping, the popular coffee shop and souvenir shops are located on the same street.

    When guests want to visit the shops, one of our very own Chief Experience Officers will accompany them or advise on the buying souveniors cheaper. 

    Most of our city hotels, some guests use them for one night or 2 nights on their way to the national parks especially the Bwindi Impenetrable National Park home to the mountain gorillas. 

    We learned from most of our guests that they don't know much about our country, and when they choose to come to our hotels, we ask them to recommend friends and families to visit us.   



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    most of our guests are on transit i.e connecting flights, room silence,timely services,assured wake up calls and airport return without any traffic scare is a great plus. guests dread missed flights!

    this is  part of our quality assurance and checklist


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    We are in South America, and in Salto, a busy city but 6 hours away from the beach resorts and very farm oriented and historic because it is the last stop before a big dam on the river Uruguay.

    We are the best small hotel - guest house in the city, but I don't have a Credit Card Terminal and don't know who to ask to get one.

    Anyone has a suggestion, please write, 

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    Rosette D'Souza-Rogers

    We have a very small Bed and Breakfast in British Columbia, Canada.  

    First - Wirthotel, we do not have a credit card terminal either as these are expensive.  So we researched and found something called Square.  It is convenient and easy to use, if you have an ipad or iphone.  Look into that.  Alternatively please let us hav your email address and we will send you details.

    We ensure that the guests receive a welcome email from the get go, and we ask if they have any special needs or dietary requirements.  We do not maintain minimum nights which our guests seem to really appreciate, as they are just passing through.  We place all sorts of important information on restaurants, activities and things to do in the area as we have a very good "Visitor Information Centre".  Since we are very interested to learn about other traditions, customs and nations we always invite our guests to sit with us if they would like and chat.  Very interesting to get to know people and most guests enjoy this.



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    Mr Spence


    Try looking online for WORLDPAY, they except rental properties [there are some that do not] and get yourself an Online VIRTUAL Terminal Account. 

    Ask for the flat fee Account around 2 - 3% commission, they accept Amex, Visa, Mastercard etc, Just log into your online account and process the Guests Card, this system works well for when Guests book on the Telephone, you just take the card details and process the payment.

    When you have been with them a while you might want to ask about the paid for platform, this has a trial option which lets you continue for free and gives you access to all of your payments and chargebacks.

    Keith Spence Owner

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    Graham Fisher

    Wirthotel - search for First Data Merchant Services.  I suggest a GPS terminal, because they do not tie up a land line!

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    True. GPS terminal is the best and have an option for contactless payment too. I am using Worldpay.

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    Graham Fisher

    I was with Worldpay Alasma - they became very expensive.  So I moved to First Data; since then however many others have entered this field, so when my contract ends with First Data I shall search the field again - I already know alternative suppliers that are much less expansive.

    I would also caution people to look for a trial period with any terminal - Worldpay insisted on moving to Ingenico terminals some years ago - I found them very unreliable.  Part of my reason for moving to First Data was an offer of a Verifone GPS terminal - the type I had originally had with Worldpay.  

    I have found Verifone Vx680 terminals virtually 100% reliable, the Ingenico equivalent drop the signal regularly and caused me all sorts of problems...

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