I recently joined Booking.com and i have had a bookings where the guests do not turn up and i cannot charge them No-show fee and booking.com have not been helpful.
My recent incident i had a guest book for a whole month (28 nights) basically the guest has held the whole month so no other guest can book. I called the guest and said they will make payment at a later date. Only to wait and they did not pay and booking.com to write back and say it is a Chinese Scam.
Has anyone ever experienced this?