What is new in hotel innovation?

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58 commentaires

  • Avatar
    Joey

    Lee

    - take it from me - what is said here is picked up by google. BDC can be trusted but protect your information from google as it might become counterproductive. I was happy to meet a fellow country man here and don't worry - we are not competitors as we are in different areas and cater for different types of guests. If there is a way for a private chat would I love to exchange idea about the local situation. 

  • Avatar
    Joey

    Lee That is what I meant when I said we are not competitors -as we cater for very different clients.My vast majority are one night stays. Last March I got a booking for 7 nights for next year - for March 2019! She's just cancelled.

  • Avatar
    Joey

    Lee  One tip If I may - LIdl has a really good quality / price ratio. It counts for their wines too.Why do you think they no longer stock local wines? I have sitting in the fridge (and I can hear it calling) an Italian Verdicchio dei Castelli di Jesi  bought at less than Euro 3 from Lidl. OK, it might not be a wine for experts but is more decent than the local wines selling at that price BY FAR. I understand that guests might like a local wine better and as you know we produce excellent wines - but they are just too expensive because of economies of scale. 

  • Avatar
    Joey

    Leandri Klopper You are so right. Booking.com asks me if I offer a computer and a tablet. Heck no! I do have my office computer which guests an use for a short time under my supervision to let's say check in to flights or print some paper. 

    Years ago when WiFi and mobile internet devices were not yet a thing I allowed a  'guest'  to use my computer unsupervised. OK I was younger and stupider. He did not even bother to erase the history of his browsing - nothing shocks me but the fact that what he was doing was from my IP address on  my device made me realise that it is playing with fire.

     

  • Avatar
    Bandara Hotels & Resorts

    @fluff There are so many Chatbot application simply just serach on Facebook. We are using free version name "Chatbot".

     

  • Avatar
    Bandara Hotels & Resorts

    @Lee I am sure that you can manage to use this. There are some VDO on youtube teach how to use, you may google and search for it.

  • Avatar
    Hiraguesthouse

    Hi,

    Now i do like to provide all the facilities, we extra pillows, comfy bed, etc  but our  guests look for really cheap hotels, like some of you have said, the competition is way too high now, so we end up reducing prices too much.... how do you cop up with that. and do you still put free stuff in minibar?

     

    We make our guests feel home by providing them complementary soup or drinks or tea, or even sometimes traditional snacks in free...

    They love it very much, they appreciate saying they felt loved and nurtured, cared, make them feel like home..! : )

    Dina

     

     

     

  • Avatar
    Sam Sam

    Great point of discussion.
    I am trying to encourage an “un plugged” experience hence do not offer any electrical entertainment at the moment. I have board games instead. It’s a low key operation and I like to keep it this way at least for the moment. I am thinking of ways to reduce my carbon footprint as well on any decision I take for the guest house. Something that the Gen Z cares about we haven’t been able to tap into through B.com
    yet.

  • Avatar
    Laura

    Hi Sam Sam, thanks for your post! 

    There's a great discussion happening in this thread about encouraging unplugged experiences. You might have something to add :)

    Happy posting,

    Laura

  • Avatar
    Seo Melon 02

    Thanks for the good ideas to bring it. I know a lot more. :)[url=http://www.ufa007.com][color=#e1e1e1][size=1px] สมัครufabet

    [/size][/color][/url]  :J

  • Avatar
    Leandri Klopper

    Joey ,

    Oh boy, imagine having to explain a less-than-honorable search history to your internet provider. At least you have funny stories to tell. 

    When I was living at one of the properties, we used to go down to one of the local pubs. Turns out, no one visiting the property was really aware of this True gem! So I started advertising it. (Sort of because I became friends with the owners of the pub during my time there and partly becauset the place is nice and affordable.)

    How do you guys feel about Advertising something that you can't control? Such as a local pubs etc, what if your guests experience horrible service there and take it out on you?

    Keep well!

  • Avatar
    Stoneybrooke

    I have six self-catering units on my farm so I provide basic cooking ingredients, washing-up liquid, tea towels, hand-wash, shower gel and rusks. We also provide full DSTV but no WiFi. When we used to provide free WiFi guests abused the privilege. Bev Stoneybrooke Farm Tierpoort South Africa.

  • Avatar
    fluff

    @ Stoneybrooke

    You must have experienced something I've never come across, please expand on "abusing free WiFi".
    My curiosity is most definitely piqued.

  • Oh I'm also super curious to find out how can someone abuse free WiFi :) 

  • Avatar
    Lee

    Yeah interesting to know how they abuse the WiFi...

  • Avatar
    Villa Junona Croatia

    Wow, wi-fi.... Some days ago our quests started complain about too slow interrnet. I took a look at what happens with my main router and discovered two unknown routers that were connected to mine via wi-fi. Both of them were used as hotspots to distribute traffic (which is paid by me!) to some other places. I still do not know wha made this and when. But when I changed the name of  our hotel WLAN and its password, internet became as speed as it was supposed to be

  • Avatar
    Leandri Klopper

    Wow Villa Junona Croatia ... <(O_0)> I don't even know how to reply to that. I feel like I just watched a few minutes of Hackers (the movie).

    So you did secure the router behind a locked door now, right? 

    People can be so sneaky!

  • Avatar
    fluff

    I haven't experienced wifi freeloaders at the hotel yet but in our previous biz people tried all the time. I nearly always had the router and user list open so that at a quick click they were kicked out of the system.

    The look of confusion on the on web-sucker's face was a joy to behold! ;-)

  • Avatar
    Stoneybrooke

    Well ....... we do not have unlimited WiFi and the guests used in two days what my hubbie and I have never managed to use up in a month. What's so odd about that?

  • Avatar
    fluff

    Joey

    QUOTE

    My in room TVs are small. Really small by today's standards. I think they are 20 inch flat screens. Since prices have dropped I was wondering whether it was worth it to buy 32 inch ones. But I can't bear the waste of good TVs - which will just have to be thrown away.

    UNQUOTE

    I'm a bit late reading this BUT why not find a charity run hospice/orphange or similar that could do with a few sets. They'd be put to good use and gratefully received.

  • Avatar
    fluff

    @ Stoneybrooke

    To offer WiFi as an amenity it really does need to be limitless and of decent bandwidth.

    Most guests will be watching movies, TV series, or playing on-line games which gobble up GBs very fast.

    It's not unusual usage these days!

  • Avatar
    Joey

    cassid - I've only been given disposable slippers in higher end hotels (and they're always too small). Are yours of the disposable type too? I like your idea of the electric blankets! But at the same time there is always a slight risk with them. I don't want to be a wet blanket ( ok, stupid pun) but what if a guest does something crazy like wet the bed etc.,?

  • Avatar
    Leandri Klopper

    Hey fluff ,

    I agree, Firstly you monitor guests (within means) when they are out and about in the property to ensure they don't do too much damage. So why not monitor their Internet usage too? Sounds good to me. 

    Joey, I think giving to charity is a stunning idea. If you want to get some money out though, Facebook is a fantastic place to advertise. But you know what they say... give and you will receive. 

     

  • Avatar
    fluff

    Joey 

    Modern electric blankets are, electrically, water proof. You can even pop them in the washing machine 

     

  • Avatar
    Lee

    Collection from airport free of charge is it a trend nowadays?

  • Avatar
    Joey

    Lee  free collection may be an option but it all depends on how much they're paying. Remember that a taxi from the airport to your area is around  Euro 25. And speaking of payment - I saw a place in your area which was offering a bed for Euro 12 per night. I was curious but apparently it is a hostel and many people are crammed in as little space as possible regardless of gender etc. There were reviews which said that people are also made to sleep in corridors. Well I suppose if you're 18...  some things don't matter. But what I found interesting is that they have a Euro 15 cleaning fee.

  • Avatar
    Villa Junona Croatia

    Lee, Our villa is in small beach town, There is about 65 km from the nearest airport. If you take a taxi in the airport a taxi driver will surely ask for 1000 kuna (135 euro). If you order taxi from a taxi-company the price can drop to 600 kuna (about 82 euro). We offer transportation for 450 - 500 kuna (depending on a season). But a lot of our guests opt for a public transportation. It is not as easy as it seems to be.

    They need to get a shuttle bus from airport to Split Bus Station. The Shuttle goes every hour from 10 AM ill 6-00 PM and costs 30  kuna per person. It takes 30 minutes to get to Split. Then you need to take a local bus (every 2 hours from 5 AM till 21 PM) The ticket costs 50 kuna + you have to pay 10 for every piece of luggage. The bus drive for 80 minutes. And then you have to walk about 1500 m (with all you luggage, of course)   through almost all city from the bus station to our Vila.

    The most strange thing about all that is - to stay with us these guests pay 200 euro per night 

    ….enigmatic human nature....

  • Avatar
    M Adamopoulou

    My guests also are not interested in TV etc. They come to us for relaxing and enjoy the countryside. The kids also enjoy being outside having fun. My guests appreciate the goodies I leave for them to find.

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