Guests arrival times

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47 commentaires

  • Avatar
    Jack Alty

    Sounds good - the only problem is they must read emails. And many of them do not read.

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    Debbie

    You need to make them read. Guest checking in after hours will need a lock box code and or self check-in instructions should you not have them will result in early morning check-in. Guess must respond within a timely manner so check-in instructions can be sent to the email on file. Make them respond. Once they figure out that they can't check in anytime they choose to and keep you awake at all hours of the morning they'll stop doing it. Put it back on them like they would put it on you I know it sounds a little harsh but you give people a role for too many choices they will hang themselves. One choice this is how it is and it makes your life easier and less stressful

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    Soaustralian

    HI Ronda,

    Well Ronda, in my case, I rent out an apartment in the CBD and I leave the key for the guests to arrive and pick it up from there. I specify the exact check in times for example, 2pm till 6pm.  This is written in my Booking.com policy page.  If the guests arrive after this time they won't be able to get into the apartment and I wlll still get paid because this is my policy rules. 

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    Bandara Hotels & Resorts

    Wow there are so many solution here, great tips

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    M Adamopoulou

    Hi! Soaustralian and welcome to the forum. Very interesting policy rules.
    Have a Merry Christmas 🎄

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    Casadewow

    We are a small, family-run  B & B and we were having issues with the arrival times as well. What I did that has helped quite a bit.... in my auto welcome letter I state in there that we are not a large hotel and we need to have arrival times nailed down to the hour if possible because we want to ensure they are greeted warmly. most people have been great about it and some don't respond which can be frustrating. Communication is key. hope this helps! 

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    michael beeston

    Hi Casadewow.............This is always a problem, not with all the guests but some (very few I hope) treat arrival times (forget delays with planes and stuff) as in Holiday mood !!.we had a couple last week who were supposed to check in at 2.pm and decided to go to Lunch with a few beers.they arrived 4.30PM...and said we went for lunch and a drink !!!.Whats the problem, we pay our money !!

     

    This ONLY happens a few times BUT is frustrating to say the least.

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    M Adamopoulou

    I am always in a Holiday mood so I really don't mind if my guests are late. I mostly worry if they have any trouble finding my property. If time passes I give them a call to make sure they are all right and it is highly appreciated by guests.

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    Sarah Heard

    I am in the same situation - and appreciate all the comments and advice here.  I usually send a personalised email to the guests - asking for a flight number too (then I can watch and see if they are delayed - perhaps if they were they wouldn´t be able to contact me and let me know if the phone is off because they are on the plane maybe). This really helped me this week because I saw that the client´s flight landed over 30 minutes early!!!!  So they arrive an hour and half before they said they would - I was able to rush around and get my jobs done before they arrived.

    I also make it clear that they need to call when they are on the way from the airport/30 minutes away so that I can "go to the apartment to meet them"

    There are still some people who call me when they arrive,  but I am not there so they have to wait for me,  luckily this is Spain and there´s always a bar open!!  

    I have considered a key safe option but I think the personal welcome is better.

     

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    michael beeston

    Hello Sarah..............I like your message and have to agree........I have thought of a key safe BUT I also very much enjoy the personal meet and greet and get to see the guest who are checking in.

     

    I only live 5 minutes away from the apartment so it is easy BUT in some of the cases on the Forum I also understand the key safe idea, everyone is different and has many options...Thanks for the info......Michael.

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    M Adamopoulou

    Meet and greet with a big smile is the best welcome for me. If that is not possible due to distance a key safe will have to do but you can add on the key a welcome note. Hosting makes us creative....
    Cheers!!!

  • Avatar
    TT

    Get an electronic door lock so they can Self-Check In.

    Give them a code

    Change the code for each guest. 


    I like this Schlage see photo

  • Avatar
    Jack Alty

    Yes, you can give them a code when they stay in touch with you. Or you will send them a code - and they will not respond...

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    M Adamopoulou

    TT I like your electric door lock. I am thinking of getting one. Can you please inform me how much does it cost...

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    Info

    Hi

    I have had this problem in the past and now send an email as soon as the booking has been taken:

    I have this as a template and delete details where applicable:

     

    Delighted you are coming to stay with us.

    I am pleased to confirm I have reserved a room for you for 2 nights beginning 22nd June 2019.

    1 x twin/double with en suite toilet & basin and use of 2 communal bathrooms

    Please provide me with a mobile number in case I need to contact you.

    Can you please confirm if you would like the room made as a twin or double bed and give an indication of your arrival time.

    Check in times are after 3pm and before 7pm, but could you give me an indication of your arrival time so I am home to greet you,

    I shall make sure I am home between 2-3pm, if you are going to be earlier or later than this, please ensure you call me (as soon as possible), otherwise I may not be home for your arrival.

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    michael beeston

    Info...I like it..well done.

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    Reservations: Stone Mill Inn

    Make certain your property information is updated on booking.com, we usually send a message after the booking letting guests know we do not have a 24 hour reception and request they message/contact us with their estimated arrival time. Once we hear back and we know they are going to be after hours, we send them a message with the after hours procedures. If we hear nothing back and we send a reminder and on the day of arrival we call. 

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