Show and Tell: Your Guest Review Award

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53 commentaires

  • Avatar
    Martin de Rusett

    For the 2nd time in 6 years my Award failed to arrive. BDC suggested printing it from the website.....great if you've got a top quality (very expensive) printer. My photocopy looks rubbish and I'm to ashamed to display it. Needless to say BDC took the matter as seriously as one has come to expect......happy to take their 15% not so happy to help where it matters. Not a happy chappy!

     

  • Avatar
    Info

    We haven’t recieved ours either, although it’s a 9.6 this year and not 9.7 as last year , due to one very dodgy review which they wouldn’t remove as the guest stayed even though we had to ask them to leave , but hey, we know the truth.
    www.marnicbb.com
    Rob

  • Avatar
    M Adamopoulou

    Hi! Martin de Rusett and welcome to the forum. So sorry to hear that your review didn't arrive. Maybe you should insist that BDC
    reproduces another one for you since your printing one is not good enough.
    Wish you luck...

  • Avatar
    Martin de Rusett

    M Adamopoulo I like the idea of insisting anything to BDC - I'd be on the fast track to nowhere. Only the big hotel chains get listened to. Like marnicbb.com I get "street level" assistance when I speak with them and I can watch a video of a nice man in Amsterdam telling me how pleased he is that I got 9.5 this year!!

  • Avatar
    M Adamopoulou

    Martin I am sorry you feel that way.  I cant really agree with you.  My booking.com support team in Athens is very helpful and understanding most of the times.  Many partners like you have complaints from their local BDC office but not me.  Maybe I am just lucky...

    Wish you all the best...

  • Avatar
    michael beeston

    Hi EVERYONE................especially "M" and Katerinka.....We have just received a message from booking.com telling us we are number 1 out of 478 rental properties on the Gold Coast Queensland, that includes Versace/Marriott and Q1 plus many others ..One word   WOWZA !!!!

     

    We are over the Moon. !!!!.bring on the Champagne !!!!!!!

     

    Michael and Rita.

  • Avatar
    M Adamopoulou

    Michael and Rita congratulations!!!! You deserve it.... after so much of work.... but Michael get down from the moon...it's time for drinking Goldie....
    How about giving your selves a big big present ???? Got it????
    I am so happy for you....enjoy every second of celebrating....time is running...

  • Avatar
    Info

    Emailed to find out why we hadn’t received our certificate only to be told we weren’t eligible.
    Dear Rob,

    Many thanks for getting in touch with us.

    With regards to the Guest Review Awards, unfortunately, you don't appear to have received one for 2018. It may be the case that you didn't meet the criteria below as of the 1st November 2018:

    - a review score between 8 and 10

    - at least 5 reviews online

    - property must have been either open bookable or in auto-closed availability status

    I've copied a link below which may help to explain our process further:

    https://partnerhelp.booking.com/hc/en-gb/articles/213301585-What-are-the-Booking-com-Guest-Review-Awards-?utm_source=extranet&utm_medium=search-result&utm_campaign=2232361
    We have a score of 9.6 and 256 reviews, I don’t understand.
    www.marnicbb.com
    Disgruntled
    Rob

  • Avatar
    michael beeston

    Thanks "M".............a few glasses last night and back to work today...............it is Easter soon and school holidays so damn busy !!!

     

    ROB..I would ring booking.com and complain..not on !!  (good luck)

  • Avatar
    Villa Nave

    Hi all,

    Having difficulties with award as I never received this on address. If understood correctly we will receive it via post office on property address as well or I misunderstood something.

    Is it possible to retrive it back.

    Thanks 

  • Avatar
    M Adamopoulou

    Hi! -Villa-Nave and welcome to the forum.

     I think you will probably receive review award at your property address. As Martin mentioned above I dont think you can retrive it back.

    Wish you all the best....

     

  • Avatar
    Moira

    Hi, all The sad news they told me sorry we cannot trace parcels once they were sent so I was sent a link to download and print it.....It's just not the same ....

  • Avatar
    Martin de Rusett

    Yes, Moira, you're right, it's NOT the same. Not the same to the "partner" but, more importantly, not the same to the guest. Unfortunately, BDC could not care less. They'll get our money anyway!

  • Avatar
    Leannemccarty23

    We were so impressed to get a 9.6 from our lovely guests, very proud

  • Avatar
    Leannemccarty23

    Not sure how to put a pic on here but we got s 9.6 from the lovely people that we have had here over the last year, we have so enjoyed meeting all of them and totally greatfull that they chose to stay with us.😊

  • Avatar
    Leannemccarty23

    I got mine emailed to me, but I also got the real thing in the post too!!!

  • Avatar
    M Adamopoulou

    Congratulations for your excellent award ...celebration time for you...
    Have a festive day...

  • Avatar
    Leannemccarty23

    Awe thank you, we are new at this 😊

  • Avatar
    M Adamopoulou

    You can upload pictures only from your computer. Unfortunately this feature is not available using mobile phone.
    Take care...

  • Avatar
    Moira

    Never give up!!!!  At last, it arrived at my mailbox today xxx

  • Avatar
    M Adamopoulou

    Moira congratulations!!! 

    I am so happy for you.... Now you can celebrate....

    Wish you all the best.

     

     

  • yes we got 2.  !! ..so excited - then they closed 1 of our properties  (no excited)

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