Hosts complaining a lot about not receiving payments from B.com

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8 commentaires

  • Dear Aaltje,

    You must understand that most of these cases are from hosts that do not have an implemented system to receive payments. That's the main cause.

    Also BDC forces certain countries and properties to accept only 1 or two type of payout methods, which might not work at all for the respective owners.

    This is why I'm helping such owners get their payouts and process such things for them.

    Best regards,

    Zsolt - www.thuild.com

  • Avatar
    Malakidhani

    Hi Aaltje, nice post... and great observation. We are one such host who has not received any payments from booking.com despite more than 3 months of booking fees being withheld by booking.com.

    We have our payment system and bank account set-up with booking.com... yet we have not received any payments.

    Have been contacting booking.com but they have not helped in resolving the issue yet. In fact, they have barely even acknowledged our multiple emails and calls.

    Funny how booking.com seems to have no problems collecting money from their hosts via commission payments... yet they have so many problems when it's THEIR turn to pay. 

    Expected much better from seemingly reputable company like booking.com....   this is causing us serious issues as our entire families income is tied-up in the outstanding booking.com payments... and nooone at booking.com seems to care at all.

  • Avatar
    pibomarco

    If you gave your bank account details it doesn't automaticly mean that Booking.com collects payments in your behalf. 
    Does on a confirmed booking (reservation details) says that Booking.com handles your payment
    If it doesn't then you have to collect payments.

    I still beleive that those who're saying that weren't paid it's because they thought Booking.com is colecting payments although they are not (if you didn't activate feature Payments by BDC which is not available in every country).

    Under your policies in extranet you can see your selected payment/payout method.

  • Avatar
    Aaltje B.

    Thanks Pibo. 

    I am wondering if all these people that complain about not having received their money have all forgotten to arrange the payments to be collected by Booking.com

    I like to see proof of that from the persons who actually have these troubles. (to proof that they have had it arranged correctly)

    Anyone who is in this situation, please reply and copy your settings to us as above. 

    Many thanks. 

    Greetings,

    Aaltje B. 

  • Avatar
    Aaltje B.

    Second Pibomarco, 

    Why would it be so easy to make a mistake like "forgetting" the right settings .

    The website and payment system should be set up so that there is no misunderstanding about the right setting, the right choices, whatever path people are choosing. 

    If this is the case, then it is a big crack in the system and BDC is responsible for upgrading. 

    And where is the money gone that hosts should have received?

    Greetings,

    Aaltje B. 

     

     

  • Avatar
    pibomarco

    Policies on BDC are very clear from my point of view. I beleive that some hosts that just joined Booking.com make their own assumptions instead going carefully through the system, read policies ect. Or some people thinks that BDC have same policies, payout methods as AirBnB ect... 

    Money didn't go anywhere. The host should have charged the guest credit card or take cash at the arrival/departure (If they didn't activate "Payments by Booking.com or "Online Payments"). 

    I don't think that hosts complain a lot about this matter... It's just that one person wrote in three different threads for the same issue, so it looks like it is a "big deal". 





  • Avatar
    fluff

    Have to agree with this.

    We only relatively recently implemented advance payment. We were unable to process VCC before and were not too keen on BDC's alternate method of paying hosts. While we were open to customer abuse on payments this was a known risk. It would be nice if BDC had another method of payment (e.g. physical host collection card) for those hosts without VCC options but in the meantime....

    However, by reading through extranet we were aware of the options available and how best to set ourselves up. Now that we do have the ability to take "cardholder-not-present" payments we have rejigged our settings to take full advantage of the ability.

    We have not missed any payments since that time.

  • Avatar
    M Adamopoulou

    I think pibomarco has a point about hosts not being informed. They are not reading policies etc. So far I have no problems with payments through BDC.

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