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Life on 3rd Guest House
Life on 3rd is a guesthouse located in Melville, Johannesburg. We cater to business travelers, groups and tourists alike. Guests receive a comfortable room followed by a full English breakfast the following morning.
That is exceptionally unfair. There must be a way for guests to prove that they have stayed at the establishment before being able to write a review.
We have had this one awful experience a few months ago, a company made a booking on behalf of the guest for a week's stay. After one night he packed up his things and left without any explanation. I went to the room to see if there was anything wrong, but all was in working order and clean as always. The company called and said that the guest was not happy, but he would not say why, but we must give them a full refund. It is clearly stated in our policy that before seven days of check in you forfeit the 100% payment. I explained this to her and she started threatening that she would write a bad review on every platform that our establishment is based. How horrible is that? I couldn't believe that someone can be so mischievous.
This is a perfect example of how vulnerable we are to get our name tarnished by people who did not even stay at the establishment.
Does anyone have a similar experience or have advise on how to approach a situation like this?
Best of luck with this new endeavor. As stated previously, a warm welcome goes a long way. This industry can get difficult at times, but the friendly guests always make it worth it. Keep your focus on that and the many amazing skills you will learn.