Yes, our payments are always around the middle of the month and so far after 2 years with a B&B in England and 6 months with a B&B in France we have always been paid. Luckily with no issues so far.
If you need to ring them you should be able to find your local number on your extranet but you can ring numbers outside of your own country if your number is not working. For example, my French is not very good yet, so I ring the number for London if I need advice or help. Good luck.
Today I have had another double booking, but not between Booking.com and another OTA. This was one of my own rooms booked twice by the same person on the same booking.
This is the second time it has happened. But this time I have found out why.
You need to be on the 'list view' calendar to see this. You can change from the monthly view calendar to list view by clicking on the icon in the right hand corner like a wheel (or cog). In the 'list view' calendar I could see that of this particular room it said we had 2 available. We only have 1. This fault was only showing from the 1st April 2019. But how did it happen??? I have no idea. But you can edit it in that list view.
I suggest you keep an eye on your rooms in the list view, where you can edit.
I also found that all my rooms were closed after October 2019 because when you set up originally you only get a certain amount of time for your rooms to run until..........don't forget to extend your availability, which you do in the list view. I joined Booking.com with my current property in April 2018.
Back to double bookings, I wonder how many double bookings are because the system thinks there is more than 1 available of one room, when there really is only that 1?
Apparently I will get an explanation of how this occurred but I am not holding my breath!
Bear in mind this is the second time I've had this same problem and we corrected the problem with the first error.......so how can it possibly have happened again?
I have just had a guest book the same room twice for the same date. Comment from Booking.com was to speak to Partner Support as they could see some things not quite right with that room on the extranet.......but didn't tell me what! I have used Booking.com for about 6 years (at my previous place and my new one now) and double bookings can happen.
I had one at the beginning of the summer when we first opened. I know I had blocked this room off, but a booking appeared. I now have to pay the difference between what the guest would have paid in our B&B and new accommodation they found. And yes, they found themselves one of the most expensive rooms in our area. It is not a full proof system and it is us who pays for these errors........but I am fighting this decision considering the large amount of commission they have made out of us just in 1 summer!! And they fact that I am 100% sure I blocked that room off.
Now I spend quite a lot of time double checking the calendars to make sure rooms booked through AirBnB and our own website or phone bookings are definitely blocked off. I could consolidate the calendars but we have only just opened and I suspect we will go onto a few other sites yet and I will sync all the calendars once I have them all up and running.
But be aware that double bookings do seem to sometimes slip through.
Hi
Yes, our payments are always around the middle of the month and so far after 2 years with a B&B in England and 6 months with a B&B in France we have always been paid. Luckily with no issues so far.
If you need to ring them you should be able to find your local number on your extranet but you can ring numbers outside of your own country if your number is not working. For example, my French is not very good yet, so I ring the number for London if I need advice or help. Good luck.
Many thanks
Louise
Today I have had another double booking, but not between Booking.com and another OTA. This was one of my own rooms booked twice by the same person on the same booking.
This is the second time it has happened. But this time I have found out why.
You need to be on the 'list view' calendar to see this. You can change from the monthly view calendar to list view by clicking on the icon in the right hand corner like a wheel (or cog). In the 'list view' calendar I could see that of this particular room it said we had 2 available. We only have 1. This fault was only showing from the 1st April 2019. But how did it happen??? I have no idea. But you can edit it in that list view.
I suggest you keep an eye on your rooms in the list view, where you can edit.
I also found that all my rooms were closed after October 2019 because when you set up originally you only get a certain amount of time for your rooms to run until..........don't forget to extend your availability, which you do in the list view. I joined Booking.com with my current property in April 2018.
Back to double bookings, I wonder how many double bookings are because the system thinks there is more than 1 available of one room, when there really is only that 1?
Apparently I will get an explanation of how this occurred but I am not holding my breath!
Bear in mind this is the second time I've had this same problem and we corrected the problem with the first error.......so how can it possibly have happened again?
Keep checking your room availability details!!
Louise
Do you mean you have a double booking on AirBnB or a booking with Booking.com for the same date as a previously booked AirBnB guest?
I have just had a guest book the same room twice for the same date. Comment from Booking.com was to speak to Partner Support as they could see some things not quite right with that room on the extranet.......but didn't tell me what! I have used Booking.com for about 6 years (at my previous place and my new one now) and double bookings can happen.
I had one at the beginning of the summer when we first opened. I know I had blocked this room off, but a booking appeared. I now have to pay the difference between what the guest would have paid in our B&B and new accommodation they found. And yes, they found themselves one of the most expensive rooms in our area. It is not a full proof system and it is us who pays for these errors........but I am fighting this decision considering the large amount of commission they have made out of us just in 1 summer!! And they fact that I am 100% sure I blocked that room off.
Now I spend quite a lot of time double checking the calendars to make sure rooms booked through AirBnB and our own website or phone bookings are definitely blocked off. I could consolidate the calendars but we have only just opened and I suspect we will go onto a few other sites yet and I will sync all the calendars once I have them all up and running.
But be aware that double bookings do seem to sometimes slip through.
Louise