Every year this small, 6 room property will receive 1-3 charge backs from Visa or Mastercard. And it is always for the same reason: the guest canceled or was a no show for a non-refundable reservation. Sometimes we will win the first round with a 10 page explanation; but ultimately, the bank wins in the end. I really wish people would actually READ the details when they make a reservation! So, with this new forum, we are very excited to hear feedback from other properties on how they handle and if they win - charge backs.