My girlfriend and I run a Hotel & Apartment building in Utah. We have converted most of our units to apartments but maintain 7 very nice themed hotel rooms. We do everything for 35 apartments and the 7 hotel rooms.. maintenance, cleaning, marketing etc. So cleaning a hotel room for a booking is personal and time consuming. That being said..
7 of the last 10 bookings have had invalid credit cards, disconnected phone numbers and did not show. Overall 53% of all our booking have been that way... they are also mixed in with our 20% cancellation rate. That means 26% of our total booking actually stayed with us.
I can't think of what someone would get out of doing this but it is not normal and seems like a scam and very frustrating. When it first started happening I contacted booking.com and they didn't even acknowledge it as strange.
Is/Has anyone experienced anything like this? Possible reasons? solutions?
Kirk Hotel & Apartments