More fake bookings than real ones

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    No partner support
    Booking. Com is always on guest side
    No support for property owners
    We need concent of guest to cancel
    Any booking
    But guest can cancek booking any moment

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    Booking. Com just wants just make money
    No back up
    I have 90 percent fake bookings
    No support
    If we call them it will take some hours
    To lift call

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    I have the same experience with our apartment rentals in Rio de Janeiro, could be scam but more that people are fouling around. Try to fin a payment solution and secure 50% if the dont show up you charge the customer 50% of the total value. Then you will have only serious buyers.

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    I have a bed and breakfast in Colorado Springs. At least once a month I get a short notice reservation for our most expensive room for 3 or 4 nights. I charge in advance, but: The credit card is invalid, the phone number is often random (a real number, but not the right contact), address is on a street that doesn't exist. Then I'm holding the bag with the room unavailable and waiting 24 hours after requesting a new card number and not getting it. just shrugs when I call for a followup.

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    Every one faces this issue.  I run a hotel in kovalam, kerala. Even we faces this issue. Fake reservation, fake numbers. And even the guest wont reply to emails or calls we make. representatives are not bothered about this. Loss is only for the hotel partners. 


    We we contact guest, they will tell us that they are on the way and will reach in 30 mins or 1hr approx, and no one will show up. should also think about their partners or they should charge a some amount as booking fee so that the chance of cancellation or no show will be less.

    hope they will take care of this.



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    since if there is no action from site, we should opt out from maybe just use instead...

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    Pita Lie


    Yes, changing channel is the only answer as does not care about it. What they want is their commission and a brand image as a pro-customer channel. 


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    I've also received more fake (always last minute) booking than real ones.  I received my 14th in since Sept yesterday.


    I have tried to contact them and it TOTALLY adds to my frustration because they lie to me, their customer after begging me to be their customer (I'm very successful with AIR BNB and VROB)





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    We have reservations which will result in about 6 on 10 to be cancelled either by the client or by us. This is done within free cancellation period and sometimes when it happens to take the prepayment, we find out that the credit card is invalid. Despite contacting the client and reporting to Booking.Com, many result to be fake and you have any mean to get your rightful cancellation fee if it should be applied. We lose more 24 hours before being able to cancel the reservation and it should be instant as if the client is serious, he will book again promptly and provide genuine credit card details to secure his reservation. Booking.Com has implemented, for some selected properties, a virtual card payment same as Expedia or Agoda. This is at first stance a good initiative to stop the fake reservation as client pays Booking.Com at reservation. However, the client still has the choice between paying directly Booking.Com who will then repay us with the virtual card or provide us their credit card details to be charged (later) as per set conditions, then leaving the gate still wide open to fake reservations. Why do the policy makers at Booking.Com still allow these practices that cost us money and time and less commission for them.

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    I have a Vacation Home in Rosarito B.C. and  I lost all the month of December 2017 in fake reservation.  So far I have 2 more fake reservations for March .To make matters worse I have no access to the credit card info. or anything else, any ideas?

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    Pita Lie

    I do prepayment booking and every day we still have one booking with invalid credit card (mostly insufficient fund or fake card) so I can assume it will be worst when come for postpayment accommodations. Unfortunately has been very proud to brand themselves as channel that allows customer to do "hit and run". Please note that I can see from this forum that many customers even asked for chargeback as well after they stayed and won't support us as partners. There is no win-win situation here. 

    We all just have to accept it if we still want to use this channel as pays huge amount of money to be on top of the search engines. 

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    Pita Lie


    You can change your setting to charge non refundable deposit or cancellation fee. Obviously you need to have facility to charge credit card. does not have facility to charge customer credit card at all. They will not invest on that as their chunk of money goes to advertisement and to market the channel to ensure they are always no 1 in the search engine and hence can sell your rooms. If you want prepayment system, you might want to choose other channels such as Agoda, Expedia or Hostelworld. 

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    I have a guesthouse in Langebaan on the West Coast of Cape Town, SA. after reading all the above comments it seems like it is the same everywhere over the world. out of 10 online reservations on, 3 result in real bookings and as an establishment you have to be vigilant all the time - even with a no show and your booking policy is 50% of total reservation will be charged, does nothing to support. 

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    Why does one's comments have to be approved by the COMPANY thats operating as a TICKET SCALPER.   MEANING = Only focused on how to take %'s fee's away from the HOST (Commissions, opportunities, etc) with no HOSTS SUPPORT!. No concern with CREDIT CARD SCAMMERS. BDC has to do more to support the HOST.

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    Pita Lie

    We are ending our partnership with BDC as well. We asked them since December 2017 why they do not want to put tick box required by Visa International in their booking form (requirement that has to be adhered since 2014 by all e-commerce business) and until today they do not want to answer at all (more than 20 emails). They simply answer that it is not their right to answer (so who has the right to answer?) and that they are sorry that they simply cannot meet up our expectation. 

    And since Visa International is going to simplify the charge back procedure starting 1 April 2018 and BHD still refuses to put the tick box (some partners here suggest that this because BDC does not want to pay relevant tax in their country as a proper e-commerce business) - I don't think I can be part of illegal business. My business will face fraud charges and also a possibility of charge back from every customers BDC refers to. 

    I agree that this is a very greedy company and put all partners in big problem soon. 

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    Lou Borchers

    My system of making the guest pay works:

    Solution and turn your reservations through from nearly worthless to real reservations as coming from all


    MAKE ALL YOUR RESERVATIONS NON-REFUNDABLE! and let state in "The Fine Print": `Please note that the hotel

    will contact guests directly with instructions and information on payment methods´.

    By my experience non-refundable will not bother your booking numbers at all.

    But it will still not keep the nasty guest away that all of our hotels hate on The no-shows. They will

    not bother if non-refundable or not because they think they will simply continue as usual at book

    several rooms/hotels at and give false credit card data, wrong names, wrong or no CVC # and of course

    don´t keep funds on their credit cards because they know does not care anyway. supports that

    behaviour because it does not cost them anything, only the hotels who are stupid enough to block rooms for these

    worthless bookings pay.

    Don´t even continue with your high-risk for charge back card-not present chargings, just cancel your merchant account

    needed anyway only for trying to charge their mostly worthless reservations, save that money since all

    OTA´s transfer the guest payments anyway to your bank account.

    Use Pay Pal and write Invoices through them, send these invoices through to the guest email, MAKE THEM


    Write this on the invoices:

    Dear Guest:

    Many guest think that they paid their reservation already when they gave their credit card data to during

    the reservation process.

    That is NOT the case, will not charge your credit card, they only keep your credit card data as a

    security in case you will not show up on this non-refundable reservation.

    (INSERT YOUR HOTEL NAME) will also will not charge your credit card, only in case of no-show.


    *YOU* have to pay this invoice *NOW* the same way you pay other things online.

    That is also valid for last minutes bookings ON THE ARRIVAL DAY because guest are known for not showing

    up if they did not prepay.


    Best regards,



    Terms and conditions (on the right of the Invoice):

    As stated at in "The Fine Print": `Please note that the hotel will contact guests directly with

    instructions and information on payment methods´.

    THIS INVOICE is our payment method, you have to pay it by credit card NOW TO GUARANTEE YOUR APARTMENTS FOR YOU!

    We issued this invoice through PayPal as an external payment provider. YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT!

    *Also on last minute bookings ON THE ARRIVAL DAY you have to prepay by credit card NOW.*


    If not paid immediately something stinks already, so on the next morning, send your

    First Reminder:

    Your invoice was due already yesterday but you did not pay it.

    (We have peak season here, the whole island is about 90% fully booked on your dates.) (if applicable, speeds it up)



    Our experience with guest shows that if they do not pay immediately they mostly NEVER pay anymore!

    This is the procedure recommends to us, YOUR HOTEL NAME:

    "1. Email guest the instruction on paying your invoice amount.
    2. If guest paid, please block/guarantee the room. *(THAT MEANS ROOM IS NOT YET GUARANTEED FOR GUEST BEFORE PAID!)*
    3. After maximum of two email attempts no payments have been received, the booking will be cancelled by our Customer

    Service Team.
    3. You will receive a cancellation email from and you may resell the room."



    If still no payment, on the 3. day:

    (Second and last Payment Reminder)

    Dear Guest:

    Until now you did not pay this invoice for your reservation even after my first reminder.

    My experience with guest shows that if they do not pay immediately they mostly NEVER pay anymore!

    If I had more Apartments than are likely to be all booked it would not matter, but I have only ... Apartments so it

    should be understandable that I can not block them for guest that did not prepay.

    Ask yourself: What would YOU do if you were the hotel owner: Would you leave the reservation alive and block the

    rooms for other guest who might also want to book at these dates AND pay?

    To make it clear: The rooms are still available for other guest to book.

    I will not send you any more reminders to pay your invoice.

    That means for you that you are in the same situation as I am on your arrival day: If you have luck, the Apartment

    might still be available, if not, you had bad luck...

    And if you do not show up, I will charge your credit card with the whole amount since the reservation is non-


    And if somebody else booked AND paid it, I will cancel your reservation and will throw you out!

    We do not have these problems with other travel agents like Agoda, Airbnb, Ctrip, Expedia, there a reservation is

    only possible when they charged the guest credit card successfully.

    Apartments will be permanently reserved for you after you paid (and our welcome Email with full info also about best

    airport transfer and directions will be sent.) (if applicable)



    More remarks:

    The threatening with charging the guests card is only to speed them up, actually if they don´t really want to book

    they gave wrong data anyway or don´t have any funds on the card.

    Since Global Payments invented 2 years ago an "Account Maintenance Fee" of 1000 US $ additionally to their 3,5%

    commission on each transaction I immediately canceled my contract with them. That is also their intention, to get rid

    of customers that don´t bring really high turnovers.
    So I don´t even store´s mostly worthless credit card data anymore.

    Upon receiving the reservation I block the rooms of course in case the guest really wants to book and pay.

    After the 2. reminder I open the rooms again and call to send a reminder to the guest from their side,

    too and they will give them 12 or 24 hrs. depending on you to pay.
    After that and no payment arrived through Pay Pal call and let them throw the guest out!

    I always tell the guest through that I enjoyed throwing them out!

    Try it, it works for me!!!


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    Here in the Cook Islands, we were getting high cancellations and fake bookings. In the last two months we have changed to 'non refundable 30% deposit' and this has changed our business overnight. Any card declines we get on booking, we just send back to as 'card declined' then cancel booking. We charge the balance of 70% 30 days ahead of arrival. For us, everyone has to arrive by international flights so we very rarely get last minute bookings so having last minute cancellations, card declines, or no shows was crippling.

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    John Hatchman



    We run a small B&B in New Zealand (two rooms only). Recently we start to have fake bookings (in June). These fake bookings all have very smiler format:

    1) strange countries (such as Swaziland, Jersey)

    2) the customer details are not real: preferred language is Cantonese but customers all have english name, non from china, the fake phone numbers have same format/number of digits/numbers

    3) all don't answer any messages

    4) all booked at similar time of the day and week. In our case, they were all made around 10am NZ time for same day booking

    5) no any other booking details such as arrival time

    I have tried to contact, but nobody is interested in helping us to get rid of fake bookings. They say there is a department for investigating fake bookings, but no further actions ever taken and we can not contact this special department


    We should get together to raise the issue to a higher level if is not willing to do anything (such as internet fraud at country level)


    Please join the discussion if anyone else have similar experience...



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    I've been with for 6 months now. Sick of the fake bookings. When I call to ask them to cancel these bookings as they are obviously a scam, they treat me like I'm an idiot, and question why I think a booking is a scam.  I explain the pattern is the same, and the booking details are very suspicious. The preferred language is always "Cantonese" but the person making the booking marks themselves down as being from a European country. I've had to wait to mark them as "no show". Luckily they have made the booking for that night. That's always the case. The nuisance value is starting to annoy me and now I'm debating whether I should suspend my property listing. If property owners were able to cancel bookings then we wouldn't have this problem.

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    what i do is ask for deposit, if they cancel within 7 days of the booking date. The deposit are not refundable.

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    Pita Lie

    Just found out that all the comments advising moving to other channels were not shown in the forum. LOL 

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    Seeheim Hotel 

    i manage bookings for Seeheim Hotel in Namibia and I have been experiencing the same issue,i would like to know why they even charge commission for fake bookers. why should we pay if most bookers are fake and no show, the contact details provided are either not available or does not exist.

    any way to change this?

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    It's been months and I've only had 1 real guest. The 1st day I started this account I got 7 bookings for far out dates. As time started to get closer to those dates, each of those reservation started canceling their stays. As of right now I've only had 1 guest stay. I almost feel like BDC is partially scamming in the beginning. Based on the comments I read it seems as if BDC has some sort of algorithm to load up bookings in the immediate beginnig and slowly take them away as time goes on, with the hopes of real bookings coming through while the HOST are excited about the instant rush of initial bookings. I've had Credit Card scammers try to get in my place as well.  I had to download an APP called BAR CLUB STATS.                                          So far this is the best APP out for SCANNING government issued I.D's. I will not let anyone enter my premises without a government issued I.D or 2. I also take a picture of the I.D, just incase of a SCAM, I can forward a real picture of the persons to the POLICE / PROPER AUTHORITIES. This is normally a real deterrent for SCAMMERS. Right now I've had the best SUCCESS with AIR BNB, They really partner with the HOST. They have a registration / screening process thats similar to buying Crypto Currency (SCAMMER DETERRENT). Bank Account, Government Issued I.D and a bill with your current address on it. So I campaign for AIR BNB, 100% of my BOOKINGS have been REAL. Check out the APP, and make sure you make it part of your POLICY. GOVERNMENT ISSUED I.D & CREDIT CARD matching the name on the reservation, then SCAN the I.D as well. The other option is to get off this site. I hope this has been helpful..Good Luck with this GREEDY COMPANY. 

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    Lou Borchers

    You did not read my comment above you, it works! You don´t have to charge any guest credit cards of reservations, most of them are worthless anyway. Let the guest pay your invoice sent to them from Paypal and if they did not pay immediately, throw them out because they do not intend to pay!

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    Miami Beach HomeStay

    Anyone who wants to call or WhatsApp about this feel free to call me

    USA. 305-707-1029

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    Thank you very much for sharing all these information. I have 10 vacation properties in Montreal for rent. From March 1, 2018 to now, I have experienced over 60 fake reservations - invalid credit cards, telephones given never work or the person is not existed at that number, etc... I have always tried to charge full amount on the given credit card right after the booking. The problem I have is these reservations always happened at the busies times of the month or week and they tied up my properties for at least 24 hours while waiting for the FAKED individual(s) going and update the credit card information. By the time I'm allowed to cancel these faked reservations (as required by that I have to wait for 24 hours), other guests who really need the place to stay have already booked with my other competitors. 

    I have called in the partner support team to explain the situation. Some representatives were nice enough to do the cancellation right away, but many others didn't really care. From March 1 to now, I have called in to the partner support almost everyday and each time I have to spend at least 3 hours on the phone to explain the situation. I'm starting to get very frustrated with this problem and thinking about pulling all of my properties out of just for the peace of mind. 

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    Are we allowed to share information or posting all faked reservations on here?

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    Seems this problem is world wide.  I run a small 3 room guest house in Christchurch, New Zealand.  The bogus bookings started three months ago.  Bookings with obvious fake name and address and of course no shows.  These bogus bookings block the room for other legitimate guests.  The last 8 out of 10 bookings received have been fake. dont seem to have an answer to this problem, however I am able to pick up on the fakes now but it is starting to get very annoying now.  Maybe its time for a change !!


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    The names seem to get more realistic and the pattern seems to change, at least it has for me. Strange thing, the pattern of the bogus guests changed for me AFTER I identified the pattern on this forum. Probably just coincidence. I discussed this issue with a guest who works for a subsidiary of His opinion, maybe a competitor trying to make those impacted quit I don't know if I agree, but I keep asking myself to what end are these perps doing this? It takes effort to make these bogus reservations. And the credit card numbers are real enough that when I put them in my computer vault they pass the smell test. On the other hand, if I transpose a number when putting a legitimate credit card in the system my vault rejects it. So these credit card numbers are good fakes. Of course when I try to run them for payment I get an error message.

    Anyway, anyone have any theories on the motivation behind this.

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    Hi there - I have a small B & B in Christchurch and this week for the first time have experienced 'fake' bookings - 2 over this weekend.   We don't have credit card facility so I need to come up with a solution. don't have any answers when you speak to them.   I will be checking bookings much more closely now as I can see that lack of response to my confirmation email and request for ETA plus phone numbers that don't work are a red flag.  I have also now set up to collect credit card details even though we don't process these.  For a very small business the cost is just too high.   Air B & B is very easy in this regard - however our success rate is much higher with and I am not sure why.


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