Calendar Syncing

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  • Avatar
    Sandracarr500

    I am also having a problem with the Syncing. It's not showing dates which are booked on the calendar. I've removed, re-added the link and tried booking and un booking my dates and refreshing the page but it's just not Syncing.

  • Avatar
    Tony Clout

    Hi Sandra,

    Sounds as though you are having the exact same problem as I am.

    I done the same deleted the calendars on all sites then re imported and exported.

    Seem to work initially then back to square one and not syncing. Its really frustrating and annoying and needs to be looked into by the sites IT teams. 

    I have spoken to them or mailed them but nobody seems to want to be accountable and put the blame on the property owner which is rather sad especially as we are their customers too.

     

     

  • Avatar
    Sandracarr500

    I suppose the good news is, if you go to a booking page as if you were the customer. The calendar seems to have updated there, so you shouldn't get any double bookings. I think it's just our Calendar on the dashboard which doesn't show as updated.

     

  • Avatar
    Tony Clout

    I contacted Air BnB who have admitted that issues with their calendar syncing which would effect others.

    They have however resolved the issue and all seems well at the moment. At least they took ownership of the problem which is encouraging.

    Case closed !!!!!

  • Avatar
    Zoinks

    Tony Clout - that is not the experience I had - less than 24 hours ago Air BnB called then messaged to tell me that the messed up syncing is no their fault and to discuss it with booking.com

  • Avatar
    Tony Clout

    Oh dear JoeD. We seem to be getting mixed messages then. Well fingers crossed whatever enhancements the sites have made will solve the problem rather than conflict with each other!!

  • Avatar
    Clairehannah1

    it is ESSENTIAL that, all of you out there leave comment feedback on the new calendar format and being unable to sync calendars - the only way they will change the calendar so that it does sync, is by you and me feeding the information back

    so, go to your calendar

    go to the bottom of the page

    hit 'feedback'

    click 1 for poor

    explain that the syncing of calendars is vital to our businesses

     

    MANY THANKS - PLEASE PASS ON...

  • Avatar
    Tony Clout

    Couldn't agree more Claire. I spend more and more time monitoring these damn calendars than anything else at the moment.

    All these sites really need to get their heads together and sort it out.

  • Avatar
    Lukefraser

    Did we find a solution for this? I just had a last minute double booking and it was a really bad situation for all parties. What can we do about this?

  • Avatar
    Tony Clout

    No real positive solution.

    All the sites appear to have done something to calendar syncing and they aren't working.

    I've turned off instant book with AirBnB and Trip Advisor as its just to risky and not worth the trouble.

    Booking did advise me to switch to a real time booking system whatever that means? As a novice to all this one would assume you would need training on a booking system and not just hope it works through trial and error at home.

  • Avatar
    Sandracarr500

    Have you tried Freetobook ?

  • Avatar
    Tony Clout

    No I'll take a look.

  • Avatar
    Sandracarr500

    There is a fee to pay for ical , but it's usually reliable with all the other sites you use.

     

  • Avatar
    Whcairbnb

    This is absolutely ridiculous. I have a double booking due to Booking.com not syncing. Now we have to pay the fee to the guest and also damage our listing's reputation. Will not use this platform anymore going forward.

  • Avatar
    Sandracarr500

    Well don't go with Sykes Cottages, the same thing has just happened to me, they don't Sync on their site, you have to add bookings manually, but due to technical problems on their portal, they just double booked a 14 night stay at mine, which I have had to cancel and am now expected to pay astronomical cancellation charges and re-housing costs, due to no fault of my own. 

     

  • Avatar
    Clairehannah1

    well - I seem to have my old calendar back that allows syncing - I refuse to pay ANOTHER commission after booking.com take so much.   Fingers crossed things will improve.  Sorry for all those above who have had double bookings - what a nightmare.....  it just shouldn't be so complicated....

     

  • Avatar
    Sharron Cameron

    Hi All. I’m having similar problems, my listing is being blocked when it free. It seems to be happening during the night, also I’m only showing as available maybe 2 weeks ahead when I’m actually free. I’ve removed calendars and re installed . The problem is still ongoing. I’ve had 3 one night bookings this month and I’m getting into real trouble now. Does anyone know how I can take this forward and resolve the issue ?
    Thank you

  • Avatar
    Tony Clout

    I noticed the same as well.

    I had days blocked next week when in fact it was available.

    It seemed to be from AirBnB but when I checked that calendar it was open too.

    I did find TripAdvisor being a bit troublesome too so have suspended listing for time being.

    Would be nice if booking.com could perhaps post a detailed way of copy, pasting and syncing calendars to all partners and if there is any particular order it should be done so as to prevent future problems 

  • Avatar
    Sharron Cameron

    Thanks for your reply. In the beginning I was only noticing I was being blocked on the day and had to keep opening it every two hours. Very very frustrating. It was until a yesterday I realised when a friend was having a look it said next available date 24th June . Not true! I think the only thing for me to do is remove Airbnb Callander and do it all manually. More frustration as I’m trying to run two properties.

  • Avatar
    Sealand

     "Closed" dates on Booking.com are not translating  to other sites (i.e. Airbnb) leading to unwanted bookings when not available. Airbnb calendar closures however does translate to Booking. Consider keeping the master calendar there. 

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