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34 comments

  • Avatar
    Leandri Klopper

    Hi there Ameriesuite,

    Welcome to the forum and thanks for the post!

    I think you are referring to the Property Verification step? Booking.com needs to ensure that the property actually exists and that it is what the owner claims it to be before they can link their name to it. Can you imagine if they didn't have it, how many fake properties would be listed on their website? It would ruin their credibility and trustability. 

    It normally takes about 2-3 weeks for the Verification code to reach the property, alternatively you can ask them to find an alternative method (Which might extend the process though).

    Best of luck!

  • Avatar
    Mr Spence

    Well, I can understand verification, but why is Booking.com sending out nofifications to EXISTING Business/Private users who obviously exist as can be seen from the PASTE REVIEWS received on Booking.com, I had one sent to me today, weird or what?

     

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    Rooms

    I just received this too.Is it real or  malware?

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    Maxinecoles19

    I have had an email today asking for account verification and we have been on booking.com for 6 months so i am wary of this being a scam email and I don't want to give details away! There are no details about this on extranet.

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    Tropiccondo

    We also received a mail today about the need to pass verification in accordance with the legislation of the country. The Extranet indicated that the number has been verified. But not business.

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    Mr Spence

    Well thanks all, nice to know that it was not just me who was singled out.

    But to be honest, this is not the first and no doubt the last time that Booking.com shoots from the hip and misses big time.

    I think that I will put the matter to bed and watch to see what happens, if anyone spots something different and reports back if things change, thank you (:

    Mr Spence

    ApartmentsWales.com

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    Pondokbidadari

    I find it a little odd also, especially as there is no message from Booking.Com in the Extranet regarding this.

    I think I will just ignore it and see what happens also.

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    Leonebeatrice63 Paul

    I fiind this type of communication confusing since my business is already registered.  It also causes some worry that my business will be interrupted due to this verification not being completed.  This is not good business on the part of Booking.com...

  • Avatar
    Rooms

    I wonder if there is any connection to the crash that happened a couple of weeks back. Perhaps the database got damaged then and they are sending this email out to the wrong people. Surprised no representative  from booking.com is monitoring this thread btw.

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    Leonebeatrice63 Paul

    I called the Support Team this morning for information about the e-mail from Noreply@booking.com and the support person who came on line from Booking.com said that the e-mail was legitimate.  A few minutes later I got a call back from the support team at Booking.com asking me to send a screenshot of the e-mail to her.  She didn't seem to know what she was doing.  She also said that I should not be receiving any direct e-mails from Booking.com and all e-mails should come through the Extranet.  I receive many e-mails from Booking.com about guests registrations and cancellations/changes.  Does anybody else receive e-mails from Booking.com?

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    Tafano82

    Just to bump this up. 

    If someone from Booking could confirm if this "confirmation" is required that would be great.

    That email looks too much like spam for me to put my details..

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    Redmin

    please can you contact me HELp I have applied for verification code and nothing has been send to us. 

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    Maxinecoles19

    I get emails from booking when I recieved bookings or messages from guests so not a shock to get this one, but I was wary as nothing on extranet to explain it. After reading another comment I started hunting in extranet in case I'd missed something . If you go into " account" " security"  it is asking for verification on status for some countries ie are you a registered business. As this was on extranet i ticked it and a few days later it has come up as verified. This situation has a lot of us concerned over scams and fraud and I am dissapointed in booking for not taking positive action to alleviate these fears. 

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    Rooms

    @Maxinecoles19 thanks for that. I think you have cracked it. I have followed suit and also verified  my account on the extranet (as the email should have advised us imo)

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    Pondokbidadari

    Well I went ahead and completed the verification a few days ago.  So far no adverse effects .. I think it is genuine.

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    The Amartya Jogjakarta Hotel

    I have already listed a property wher I work, The Amartya Jogjakarta Hotel since 31 May 2018. From that registration info, Booking.com takes 19 days to mail a verification code to verify the property. Yet up until today, there is no one single mail coming from Booking.com.

    I started to get worry about how the registration is going, since my boss always ask me about this and there are no available email to contact or get assited from.

    So, any idea what should I do rather than waiting for the mail?

  • Avatar
    Rooms

    Have you not got a contact number in the inbox when you log in to your account? If not could you just ring customer service and ask them to put you through to the  partner side of the business or at least give you a phone number or an email address to  contact them..?

     

     

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    Mr Spence

    Hi "Rooms" yes is the answer to your question, you could chase this direct and as they say "best of luck, with that"

    ApartmentsWales.com

  • Avatar
    Rooms

    Just trying to be helpful to he Amartya Jogjakarta Hotel .

     

    Perhaps he is worried that he might lose his job if by some glitch  his hotel drops out of the booking .com database for a period of time (bosses are not always forgiving)

     

    I have rung those customer lines in the past when my customers had a problem and they are god and helpful.

     

    They have also forwarded me to the partner side of the operation  when I did not know the number to ring.

     

    As for the rest of us ,this account verification process can be addressed on the extranet ,so not really a problem (I ignore direct emails where I can,wherever they come from as you never really know if they are genuine)

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    Tatianayth63

    Hi guys! Got my personal verification code today to verify my property but is saying the code is not correct. Any ideas why is it happening?

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    Dtp Dung1979

    Hello. I registered my apt. in Booking 20 days ago. The website requested a verify code which sent to me by mail, and it said that, the code needs about 18 days to reach to my apt. I am eager to run my business in Booking but because I don't live at this address so I almost come there to check whether any new letters come. Until now, I haven't receive any mail. Is there any way to verify my property? I have signed up an account in Airbnb, I have 4 bookings and 2 customer's review. So can you verify my apt. by this way?

    I really want to push up this step, it will help me to diversify source of customer. Thank you in advance for your support.

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    Sultan Madad

    Hi Friends , please help me ,I am so much worried about my business. I registered my property with Booking.com in march 18' . Initially the business was good ,my property was one of the top selling on their site,few guest booked the house,suddenly the add started showing "this is not bookable"" our all bookings got cancelled ,no new bookings ,my whole business ruined. We contact them many times via text ,as there is no phone number available to call,but they repeatedly said ,we have sent you verification code. Its more than 45 days ,we have not received any code ,we have checked with the post office of the area ,but there is no code till date. Please help me how to call them and ask them to verify my property by any other means or just tell us about the so long missing code. I am really upset as this ruined the business season.I invested more than 15 million on this property . I shall be obliged for assistance.

  • Avatar
    Leandri Klopper

    Hi There Sultan,

    Do you not have access to the Extranet? 

    You need to phone them or request a new code, or send a message. On Inbox-> Booking.com messages. You can find their nr there also. 

    I wish you all the best!

  • Avatar
    Capevillas

    Who know why properties are being PUT BACK into Verification status by Booking.com with no notice to hosts?

    One of my properties has been going well since last year with a review average of 4.8 and all invoices paid. No advice of any problems from Booking.com.

    I only realised when I found I was not permitted access to credit cards to take the approved pre-payments,

    I spoke to one of the Booking.com staff who advised that he wasn't permitted to tell me what the reason is and that other satisfactory properties have also reverted to the Verification status.

    I also got an email from another agent which this useless advice:

    "The restriction is automatically set by our system as a form of verification, this takes time and is removed once your property has a certain amount of stayed reservations, paid invoices and reviews. Unfortunately this restriction may not be removed as it is automatic and form of security measure."

    My property completed the Verification process when it was first on Booking.com. What's going on?

  • Avatar
    Mr Spence

    Not sure why they are putting you through the ringer but with an Average Review score of 4.8 This just hits me in the face that maybe with such a low review score that your Business is not helping them as an OTA [Online Travel Agent].

    To be honest we operate here in Europe and our review scores are set from 10 as the highest downwards and you would be hard pressed to find such a low scoring property.

    Regards and I hope you have other irons in the fire, maybe Expedia, Airbnb, TripAdvisor will keep you ticking over; or maybe an excellent time for you to revamp your image, change the paintwork, and re-register as a Fresh Business, these always get prime spots on the Booking.com Web Sites. 

    This for me is a no brainer as trying to climb the ladder from 4.8 could take you a year or more.

    Mr Spence - ApartmentsWales.com

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    Capevillas

    My major mistake - the average score is 9.8!

    Actually since I the property was reverted to Verification status, the average review score has increased to 9.9

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    Bandara Hotels & Resorts

    It just for security reason, and I agree it very annoying sometime.

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    Mr Spence

    That sounds fantastic a 9.8 / 9.9 is spectacular, you must be proud as punch.

    But moving on to your plight, money talks and time stands still for no man, may I suggest you start at the top of the tree and firstly start putting Emails to work and start firing them at the CEO, and DO NOT STOP until someone sits up and takes notices.

    I wish you the very, very best of luck, from someone who believes that you make your own luck in life.

    Mr Spence ApartmentsWales [UK]

  • Avatar
    Zoinks

    Here is what booking.com says about verification: https://partnerhelp.booking.com/hc/en-us/articles/360001742788-Why-do-I-need-to-complete-an-account-verification-form-

     

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    Villa Velina

    Please, I've sent wrong account verification info. How can I change it?

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