What are the penalties for cancelling on a guest?

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    Leandri Klopper

    Hi there,

    Thanks for posting. 

    Well yes, there are repercussions in both those scenarios but you can always request that the guest cancel (there is a button for that on the reservation but a nice phone call prior to pressing that button might go better) then Booking.com won't mind. 

    Any bookings that you don't want to "honor" because of technical issues (even operational issues such as a flood in the chalet) will be dealt with as a Overbooking issue. 

    You can check out this articles: 

    Esspecially this one: 

    Hope these help!

    (I've been where you are, made technical changes and got some funky bookings. I ended up also honoring them in good faith). 

  • Avatar
    Loiresongbird

    Hi - thanks, Leandri.  I'd actually not thought to ask the guest to initiate a cancellation.  They've got a pretty good deal, I wouldn't want to back out if I'd gotten it ;-) .  If it ever becomes critical, that is a good thing to think of. 

    Paying for my mistakes is one thing, but I've always wondered what parameters the booking site uses to pick who gets mentioned at the beginning of the list, and who gets buried.  Do you have any insights on that ?  It doesn't seem to depend on how long you've been listed on the site, or how many guests you've hosted, or ratings - sometimes even the location does not seem too relevant, I've searched our town and had gîtes all over the Loire Valley come up before ours.  So I'll admit I was a wee tad concerned that if I cancel on a guest, my listing would never surface on a search again. 

    Best regards, Naomi 

  • Avatar
    Leandri Klopper

    Hello again,

    Big pleasure!

    Wow, there are Quite a lot of factors that play into that. Remember also, people use Filters when they search. For instance if they filter to see only Guesthouses, how far up/down are you on the list of Guesthoues in your area? Check the prices of the other properties and ratings. Some of them might also have Visibility boosters or belong to the Preferred or Genius Partner Programme which places them higher in the lists. 

    Your property should always pop up on the search, so I wouldn't be worried about that. This is just a small hiccup on a  long road ahead, What is your property name and where is it located? We can maybe take a look to give better advise. 

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