b
Blue Turtle Hotel - Sri Lanka
Hi everyone,
My name is Oliver.
I am the owner of the Blue Turtle Hotel in Yala (Sri Lanka).
I am a French of Sri Lankan and Filipino descent.
I have decided to move from France to discover the hospitality industry and so far, it has been a wonderful journey.
My name is Oliver.
I am the owner of the Blue Turtle Hotel in Yala (Sri Lanka).
I am a French of Sri Lankan and Filipino descent.
I have decided to move from France to discover the hospitality industry and so far, it has been a wonderful journey.
Yes, some reviewers are completely messing everything up with their expectations.
A lot of them compare apples and oranges... Really unfair.
@Lucy, The Mermaid at Azure ne parlait pas d'un système de notation par étoile comme sur Trip Advisor mais plutôt du fait que certains clients mélangeaient un peu tout en comparant des établissements 3 étoiles avec des 5 étoiles, par exemple.
Oliver
I'm sure they do have admins checking everything here. So much data to collect :)
All these rating platforms are definitely really helping our business but at the same time it has given the feeling to a lot of guests that they are now Michelin inspectors. They now rate everything, anytime like it is just a game.
Oliver
Hi,
That's how Booking.com does. And actually how all other OTAs and Trip Advisor do too.
They process the score and then if you have anything to claim or to complain about, you need to contact the company and explain your position.
The only things they verify is if the review does not violate their rules (no racism or discrimination, no cussing, no sexual content etc.). Otherwise the guest is completely free to rate you whatever he or she wants with or without explanation.
It would be good for us to have a scoring system similar to Uber or AirBnB where we could rate the guest too.
Oliver
The anonymous reviews are one of the worst features.
Looks like Booking.com is working on it to remove it but it is still an available options for the guests.
Hi,
I've noticed the same thing with some "Room Only" guests.
Even though it is mentioned on the extranet that it won't have any impact on our general score, I am always a bit confused with these new categories.
I haven't contacted Booking.com but I believe they will see your post and give us some answers.
Oliver