What is the best way to say "Thank you" to guests?

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  • Dear Robert,

    Here is what I do. 

    I have a complex (yet easy to use) PMS, which allows me to create guest profiles and make specific guest discount codes, which they can use to get certain add-ons to their stay or a discount from the total price of their reservation.

    If you don't have a system like that and they book directly with you, you can add them to a spreadsheet and whenever they book, you can follow-up on what you want to give them extra.

    It's really up to you, what you can spend on guest appraisal. I don't know your financials so I cannot really advise you on this.

    We, however give the following:

    - after 7 nights stay, 1 night free

    - free minibar items

    - 10%-30% discount depending on the length of stay

    - free airport pick-up

    - pick-up, drop off service

    - welcome packages (wine, chocolate, flowers, etc.)

     

    Hope that helps,

    Zsolt - www.thuild.com

  • Avatar
    Sales

    you can offer stay 3 pay 2 or stay 2 pay 1 offer if they book next time.

    If you manage to get their birthday or anniversary details you can offer free stay or the same I mentioned above.

    Or you can send a gift to them. something which reminds your place and the town/city your property is located. 

     

  • Avatar
    Laura, Community Manager

    Hi Robert,

    Thanks for this topic! These are great ideas to implement.

    You might also be interested in this conversation about Thank You Cards.

     

    Happy posting!

    - Laura

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    Dawn Oliver

    For a small little B&B I run I try to say thank you by making their stay enjoyable and hearing that they will tell

    their friends about us.

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    fluff

    For our best guests we will make a special evening meal for them (foc of course) to eat with us and have a good chat.
    Sometimes this involves some booze and a good laugh is had swapping life stories and experiences.
    They enjoy it, we enjoy it and both parties are left with a great feeling and memory. We time it for near as possible to the end of their stay, keeps the memory fresh and vivid for any review!

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    Katerinka12

    Unfortunately, we can't join our guests for a meal or a chat. Most of our guests are exhausted after a long flight and they have to take another one in the morning.

    After our guest leaves, I write a personal note (email) to them. Thats my way to thank them. Some of them do not answer, which is ok for me. What's important I did that.

    Some of them are amazed that someone will follow up After they left. I have received so many warm messages from my guests... They are the main reason why we survive and try to make another day better for all of us

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    Keba Wilson

    Well I say thank u ..in small way by follow up on them.make sure they OK.on there leave I sad thanks for everything. Hope to see u again u welcome any time

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    Weigelt

    Do something really nice for them that they didn't expect.  Have a cup of coffee with them after breakfast to chat about their experiences.

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    M Adamopoulou

    I personally leave my guests a welcome letter thanking them for their reservation.
    I always offer them a glass of juice or wine when they arrive and treat them with Greek homemade specialties and last but not least when leaving I thank them once again wishing them a save return and hoping to see them again soon.

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    Dawn Oliver

    Hello Everyone,

    Free drink at our pub or in the summer free braai upstairs with us.  

    Enjoy all the tips

    Thank you one and all 

    Dawn B& B Dutchman

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    Arghagon007

    We have a budget hotel in Burdwan. As a thank you we gift them some necessary amenities and a box of chocolates, some flowers. That's all. But only to those guests who stays many time here.

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    Davespiceuk

    Its a mixture for me as try to be responsive to the guest, bearing in mind how long they stayed, and other variables.  Can include having a meal with them (if appropriate and they invite that), a small gift that is something to do with them (for example - a couple stayed 4 nights and who worked in manufacturing boots, and they hadn't seen the film Kinky Boots, so I ordered it from Amazon and gave them it - I couldn't have got a better reaction (and of course a ten star review followed).  Another lady loved fruit teas and so I got a special fruit tea flower from Amazon - these things are a very low cost but have a high perceived value. Of course bigger Hotels and Guest Houses are unable/unlikely to do be able to do this - I only have three rooms so I can really give great personal service, which is how I (and all of us with small B&Bs) can compete against the big boys, and easily go the extra mile.  Up to now every review I have is 10/10 so it works. Of course when I add this extra service, I do not try in any way to link it to getting a review - that is against BDC T&Cs, and also cheapens the act of giving. It is a genuine thank you for choosing us and being a great guest.

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    Anthea

    I agree with DavespiceUK. We get to know our guests and give them a gift that we think represents some aspect of their visit to Barbados.  We generally give them some artwork of a local artist, a print or painting.  One guest commented on our neighbour's cockerel and the harem of chickens that visited our garden for a scratch.  They received a copy of local artist Dave Alleyne chicken scratching in the yard.  We give gifts as a form of says thanks for booking us and we both write a personal message on the back .

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    Akwador

    Don't lose too much capital by being overly generous to guests.You are running a business not a charity. We therefore do not just throw discounts in willy nilly.

    Simple things like complimentary bottle of water or wine can go a long way. There are other ways too - as we check people in we need their ID for the Eco Tax. This gives us their dates of birth and if they have a birthday during their stay, we put a vase with a rose in it accompanied with a birthday card from us.

    Customers leaving us quite often give us bus cards with unused journeys on them - we pass these to selected guests - usually cash strapped youngsters who are appreciative of the gesture - it costs us nothing.

    Of course, returning and regular guests can be given extra treatment - here we offer free transfers, and will reduce the rate for a return booking. 

     

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