What are your house rules?

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    M Adamopoulou

    Hello Larrywilliamstomato and welcome to this wonderful forum. I would like to give you 2 thumbs up but the system doesn’t allow it . I feel just like you about hosting. Loving, sharing and connecting people is so precious and that is our intention.
    Have a nice day.

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    fluff

    David S

    We used to suffer from quite a lot of breakages/damage/misuse of room contents and the subsequent refusal from guests to cover it financially.

    In order to lessen the unhappy situation we created a hotel policies list displayed prominently in reception, along with a short-list of costs for the most common problems. This is tied to a clause just above the signature of the guest registration which states "I, the guest, agree to all hotel policies".

    Thus far the occurrence of said problems has almost disappeared.

    I think that just the shear fact guests are made aware they need to show respect for what is provided makes the difference and avoids the nasty process of reparation charges.

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    Sara Jarvis

    Larry I agree with Graham how can you afford the laundry for five beds in one room at £59 even bunk beds.....the gas electricity and water cost would be massive even if you do it yourself and that is before detergents manpower, and all the other expenses....that’s only£11.8 per person...I’m struggling to see how you make any profit.....true we all seem to enjoy hosting but with everything going up these days that amazing.

    Especially contractors who by the nature of their work must use a lot of hot water etc...after s shift.

    keep smiling are you in London ?

     

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    Sara Jarvis

    Larry re the remark I made re children....they are not cost effective and babies and children are humans,with sticky fingers and huge responsibility for the host...at one stage ABB had a kids come free policy which enraged all hosts as a couple for example, a couple say with 2 kids each under 12 ( modern families) is 6 humans for the price of one room.

    My home has no stairs but one bedroom leads off the kitchen /dining room where all kinds of danger lurkes in the form of gas hobs electric appliances , knives etc etc don’t bear thinking about.

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    M Adamopoulou

    Sara you have a point about children. If your place is not safe for children is best that it is stated in listing.

    As Larry stated above "it's not just a business I get a lot of pleasure from seeing happy people and their happy children" being retired as I am I absolutely understand his moto. As we grow up we tend to see things in another way. 

    Wishing a nice week to all.

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    Natalia

    Vegetarian and vegan hosts could simply put a minibar (fridge) in the rooms they rent out.  

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    Sara Jarvis

    M.Adamopoulo I am also retired I am way older than you or Larry and like hosting but cleaning baths and toilets for strangers who don’t leave reviews is really tough......I have a lot of children so love them but couldn’t risk them or guests kids getting injured.i do have ‘not suitable for kids’ but people don’t read on here as easily as ABB....don’t know why.

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    M Adamopoulou

    Oh Sara Jarvis who likes cleaning although I’ve done it all my life. My house was always full of friends staying over some of them for many days. Nowadays I have cleaning ladies doing the rough job. Kids are wonderful to be around even if they are mischievous. They bring us joy. Don’t worry so much about them they have their parents watching out for them. I was also worried in the beginning but now I’m more relaxed and enjoy their company trying to be a part of them.
    I’m so glad Leandri is here with us again. We missed her...

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    Mcdanielhugh

    Apart from FIRE regulatory notices I do not post any rules, I think doing so projects a bad image and places the establishment in a poor light  I think an establishments marketing can attract guests that fit a profile and dissuade others.

     I warn guests which of the farm animals are not sociable and recommend they do not enter a field unsupervised   ...and on the yard, defiantly do not get eye contact with our black turkey...  but that's all done in conversation

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    M Adamopoulou

    Love your farm animals and especially the turkey. We have plenty of them in the neighborhood and I love hearing them all day gloo gloo gloo!!!!!

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    Karen

    Hi

    House rules. I can see some people don't agree with them, but sometimes you have to have some. Mine include locking the front door, a simple matter of security (you only have to press a button so it's not hard) and parking on our side of the driveway (I like happy neighbours) and leaving the shared bathroom as you find it (I like happy guests too)

    I've got a couple of approaches to try and give guests the information they need. Firstly, I give guests a small sheet of paper when they arrive with the stuff I think is vital - room keys and locking the front door, where to park and what time breakfast is served. Secondly, in the rooms there's an information folder that talks about use of the laundry, our keeness for recycling, use of pool/beach towels and other facilities. Lastly, there's a sign in the shared bathroom that covers basic bathroom etiquette. I feel that rarely does a guest seem read this stuff and it's really frustrating. I've even put the WiFi password in the middle of the folder so people might read other info while looking for it, but it doesn't help. The bathroom floor still swims in water, the front door is still left unlocked, my lovely white towels go off to the beach, the bins fill up with recyclable materials. 

    Maybe I shouldn't mind so much but this little business is also my home. And I'm really at a loss!

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    M Adamopoulou

    Hi! Karen and welcome to the forum. I absolutely agree with you about House Rules. This little business is also my home and that’s why I proposed to fellow partners and booking .com if there could be a possibility to include our extra House Rules to our listing. That way at least guests will acknowledge them and agree to them before booking. If you also agree to this suggestion please send feedback to booking.com. Maybe they will consider to give it a thought.
    Have a nice weekend...

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    Beatrice Lioy

    Hi Karen and M Adamopoulou. I totally agree with both of you as I rent a room in my own home as well. I have tried several times to ask if I could add extra rules that guests can read before booking in order to avoid to have to tell them only after, which can be really annoying, but this was not even considered by BDC. They suggested to send a private message after booking, which is absurd. This was fine until I got a terrible review from a guest that did not read that message and was very disappointed. So if this has to impact on my business then no thank you. Much better with Air bnb despite the fewer guests.

    If you go on the description of your property, you can click on “request a change”. And so I did, asking to show My description of MY property, including those house rules that I want to be super clear to everyone. I have been told I can’t as it would impact on the search tool and I would probably get less bookings! I said I rather having less bookings but from aware people, and they said they basically don’t care about what I think. All this is purely because less booking for me would simply mean less money for them. I find this absurd as it’s my house and I want to be able to do what I want with it. The person that left a shit review actually had an allergic/ asthmatic wife that came into MY HOME and looked at my cat as it was a piece of poo only because she didn’t read the message that stated that we have a cat.

    I believe they want to get more people to rent their spaces on BDC so they are involving shared homes, but their system has not been adapted to this type of renting and we end up paying the price.

    People think about BDC as an app they can use to book hotels. Very few know that homes are also an option and it is not enough clear.

    Continue to contact the costumer service people! Something has to change!

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    M Adamopoulou

    Hi! Beatrice-Lioy and welcome to the forum. The more we send feedback to booking. com the more they will think about it. So let’s everybody send a feedback for House Rules.
    Have a pleasant weekend....

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    pibomarco

    The most important one:

    "For the comfort of other guests we have strict no noise policy after 10 pm.

    No Party Policy is designed to ensure that all our guests can enjoy their time with us and not be inconvenienced through noise and action of others. Any guest failing to comply with this may be asked to leave without refund."


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    Graham Fisher

    I can understand the reason for your "No noise" rule pibomarco; unfortunately the definition of "noise" is the problem... illustrated for me last week - two elderly ladies in a twin room were talking into the early hours of the morning - just talking; but two other guests complained to me about the "noise which kept us awake..."

    As usual with guests - what is reasonable to one guest, is unreasonable to another.

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    k2u

    pibomarco, 

    Yes we have a strict noise control policy as well. It is fair for all of our guests not to have to hear excessive noise. Quiet time is from 10pm-8am. The guests see this on their registration sheet, and sign underneath.

    However some people do not realize they are being too loud. If, as Graham said, people are talking to all hours of the morning, they may have not realized they were being too loud, so I kindly let them know they are being to loud if a guest comes to let us know. Now if the guests were blaring music, laughing (partying) then that is a completely different situation. 

    Also on this same registration sheet it states, if found smoking in the room there is a $50.00 charge or any damages occur from the guest or visitors of the guest, their card used at time of arrival, will be charged accordingly. We generally do not have to do this. We tell every guest to read before signing. I believe that is the only thing majority of guests read. They will be asked to leave if any of the above occurs with the exception of the noise.. We may have to remind them of the hour it is, If after being told and still it occurs, then they are asked to leave with no refund.

    We have had too many guests NOT reading check in check out times and cancellation policy on any of the booking sites. If a guest calls in for reservation, they are told all of this at time of booking. 

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    pibomarco

    Written policies ofcourse are not effective every time for every guest, But for some guests it sure does work - for those who care. These policies are helpful, when I have to intervene (with some sort of proof - "you were notified, that's our policy").
    There is no magic recipe how to control all our guests (patients).. 

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    Corinne Orde

    Hi Beatrice,

    I agree that it's very frustrating that we aren't allowed to supply our own descriptions of our property in tour own words, but the way to make sure that bookers are aware of the fact that they're booking a room in a home where there's a resident cat, is to make sure that your cat features in some of the exterior shots. Then allergic/asthmatic guests won't be able to complain that they didn't know about the presence of the cat. You can use images to give out all kinds of clues about the kind of property it is, and pictures speak louder than words. People tend not to read rules and small print, but as a general rule they do enjoy looking at pics, and will often base their final booking decision on the look of a place, so there's a good chance they will have seen the cat and gone "Ah!" in delight or "Oh!" in horror. I've had guests who came to my house because they saw the pic of the deer in the garden. I've had other guests who came because their child wanted to meet the ginger cat. 

    Corinne at Bressenden

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    Beatrice Lioy

    Hi Corinne, I agree with you and I have thought about doing that, but my cat is particularly good looking and when I moved to England I have paid almost a thousand pounds to import him as well from my home in Rome. You can immediately see he’s not like any other cat and he’s only 7 months old. I really do not want to encourage people to come here thinking that if we go out the can steal him or the kids can bother him or what so ever.
    And I can’t even post pictures of the kitchen as I do not want them to think that they can use it. It’s very tricky and I am really not happy with what BDC is doing. We are having to text guests to make them aware of many things and many times they request to cancel for free a non refundable deal.

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    michael beeston

    Hi Graham...Loved your comments...Like you, we  have some Rules on Booking.com BUT if the guest or guests don't want to listen or read....WHAT TO DO !!!

     

    Thank goodness we have had no major problems so no complaints BUT it may happen one day....and Yes we have no Hymns after midnight hahaha.

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    Karen

    Thanks so much for the feedback to my earlier comment. It's actually good to hear that other people have the same issues. Frustrating for us all but at least I know I'm not doing something very wrong or missing an obvious solution - because there doesn't seem to be one!  I'd like more information about how my property functions in the information at the time of booking. I wouldn't even call it 'house rules' because a lot of this isn't about rules or policing guests. Personally, I'm going to keep feeding back to booking.com.We can't expect change if the decision makers don't know that we need it. 

    Thanks again everyone :)

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    pibomarco

    I beleive that the decision makers knows quite well about our wishes, since they are operating with milions of hosts and BDC must receive a lot of requests that were denied when the host wanted to update the House rules / Fine print. 
    That is why I use a template message (which usually BDC recommends to do regarding additional rules ect). After each booking is made I send an email to the guest (with my "policies"). Sometimes we also inform the guest about the rules on their check-in. 
    I usually don't have problems with them not following the rules.. as one stated: BUT it may happen one day. Sure it will... this is just part of the business when you work with people. With the top patients I just let them be and waiting for the day when they'll check-out. I just don't tolerate partying and smoking.

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    M Adamopoulou

    No strict noise policy in The Adam’s Studio House. Guests are welcomed to our place to have fun and enjoy the Greek countryside.
    Neighbors are not disturbed they are far away from us.
    Athens is Europe’s city that never sleeps and we are owners that owner that slogan. Ha ha ha!!!!

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    Beatrice Lioy

    Hi pibomarco,
    I have tried to do the same thing that you have suggested (sending a message template after booking) but I have had my first ever massive complaint for receiving this information only AFTER the booking. We normally allow 7 days for a free cancellation but what happens if the booking is last minute? Now to deal with this we are having to allow guests an extra 24 hours after sending the message to make sure they are happy with everything. Well, we have had a few cancellations because of this. I have put pictures of the bedroom from every possible corner but people still struggle to understand that the bathroom is not en suite. Once they paid, they pay more attention to what you say... But this means for us that the room remains blocked for those 24h in which many other people could have booked and for us is a lost.
    I am afraid I will no longer want to collaborate with BDC if this doesn’t get sorted.

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    pibomarco

    In the room description it is clearly stated if the bathroom is private or shared. If they missed that, most likely they wouldn't notice this information also in the House rules or fine print section. I have a non refundable rate, and most guests will double check at least the basic information before they decide to book my place. In the end it's all about how you set your policies. More flexible you are you can expect more cancelations, no-shows ect.  

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    Le Balcon des Jasses

    Hi

    I don't know if I have any "special" house rules I expect people behave nice and respect my home, it is not a Hotel. 

    But in the 17 years I try many fun things, just a few here.

    A family arrive with 3 dogs (we do not take dogs) A family arrive 2 horses, ask if the horse could walk around in my Garden, all flower was missing. A lady arrive with a 7 meter long Boa snake. A family with aquarium, a parrot, a cat, and turtles. 

    Many funny things happened, a Family arrive in a "New" white BENTLEY, he told me, he bought then "second hand" and got 110000 pound in discount, not bad.

    And some arrive with Camping car, a boat, a plane in a very long trailer, not easy to park. 

    Yes, some of this are just one night, and we have fun, its ok, accept most, try to be positive and enjoy.

    No, I never had a big problem, I lost a Hair dryer in 17 years, That's all.

    Always smile, and enjoy, the life go on..

    All the best, regards from Lucy

    Le Balcon des Jasses, FRANCE

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    Le Balcon des Jasses

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    Le Balcon des Jasses

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    M Adamopoulou

    Lucy I like positive people and positive thinking. Life is too short for worries. Our lives are full of rules so when in holidays we should relax and have fun. Let's treat guests with a smile and I'm sure everything will get along just fine....
    As you mentioned Lucy weird situations may occur but life is full of them.
    Don't worry be happy....

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